Frequently Asked Questions About the American Express® Corporate Card Program

How do I add a new Card Member?

If you’re looking to add a new Card Member to your Corporate Card Program, simply log in to @ Work to submit or process applications. Click here to access @ Work.

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How do Card Members activate their Cards?

To activate their American Express Corporate Cards, Card Members should click here or call the number on the sticker on the front of their Card.

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How do Card Members enrol in Membership Rewards?

To enrol in the Membership Rewards® Program, Card Members can call 1300 362 639. To view the full Terms and Conditions of the Program, the complete range of offers available and which partners are involved in Membership Rewards, please click here.

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How can Card Members manage their accounts?

American Express Corporate Card Members have access to our online services, where they can easily manage their account through self-service tools that are available on the web, as well as through tablets and mobile devices. Online, Card Members can take care of all their day-to-day program needs (which frees up time for you), enabling them to view their transactions and pay their statements virtually any time and anywhere. Access Online Services here

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How do Card Members receive their statements?

Card Member statements are available online only, and can be accessed through Online Services

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What do Card Members do when their charges are declined?

Unfortunately there are times when a charge may be declined. We use sophisticated systems to monitor spend patterns and to identify fraudulent or unapproved spend in order protect your Company and Card Members. Because of this, any out-of-pattern spend will be referred for manual approval. This means the transaction will not go through on the Card until American Express has been contacted and approves it. Card charges are more likely to be referred for manual approval when new Card Members start using the Card and have minimal spend history. The most frequent types of out-of-pattern expenditure are large, online or overseas transactions.

If a merchant indicates that a transaction has been declined, Card Members should request clarification. If manual approval is required, the Card Member should ask the merchant to contact the American Express Merchant Services team to request this approval.

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How do Card Members dispute a charge?

If a Card Member does not recognise a transaction, they should contact the supplier and dispute the charge directly. If this is either unsuccessful or not possible, the Card Member can contact our Customer Service team to dispute the charge. This must be within 3 months of the date of the charge. A temporary credit may be applied to the Account while American Express contacts the. This may take up to 6 to 8 weeks.

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How do I update my Company’s details?

You can update your Company’s details simply through @ Work.

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How do Card Members renew their Cards?

Renewal Cards are automatically mailed to Card Members 10 to 15 days prior to their current Card’s expiration.

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What happens if a Card Member pays their account late?

To avoid late payment fees, we recommend informing your Card Members that the American Express Corporate Card is a Charge Card, which means that the full balance needs to be paid upon receipt of their statement. If the full balance is not paid by the due date, a late payment fee will apply. Payment must be made at least 3 working days before the next statement cycle ends. If a payment becomes overdue, American Express may charge your Company or Card Member late payment fees on the overdue balance, monthly in arrears.

  • 30 days overdue – If a Card is 30 days overdue for payment, late payment fees will apply. You or the Card Member will be contacted directly, and the Card may be suspended. This will only happen after you have been advised.

  • 60 days overdue for payment
    If a Card is 60 days overdue, you will be contacted and the Card will be suspended.

  • 90 days overdue for payment
    If a Card is 90 days overdue for payment, the Card will be automatically cancelled. The Account may be referred to an external debt collection agency or solicitor to establish acceptable repayment terms.

The American Express credit policy may vary depending upon the Terms and Conditions set for your Company and will be applied on an individual Card basis.

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How can my Card Members report a lost or stolen Card?

In the event of a Card being lost or stolen, it should be reported immediately by the Card Member to our Customer Service Centre (available 24/7). We will cancel the Card and arrange for an emergency replacement if required (usually within 24 hours) anywhere in the world, at no charge. Click here for our contact details.

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How can I pay a bill?

Click here to complete the Direct Debit Authority Form. Your nominated back account will be debited 14 days after your statement cut-off date.

Alternatively, if your Card Members pay their bill directly, they can simply log in to our Online Services, where they can manage their accounts. Card Members can click here to enrol or log in. Enrol or Log in

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Where can I get help?

If you’d like to speak to one of our representatives about your American Express Corporate Card Program, click here to find the right contact.

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Where can I find information on the Business Travel Account?

Click here for information on the Business Travel Account.

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Where can I find information on the Corporate Meeting Card?

Click here for information on the Corporate Meeting Card.

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Where can I find information on the Corporate Purchasing Card?

Click here for information on the Corporate Purchasing Card.

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Where can I find information on Buyer Initiated Payments?

Click here for information on Buyer Initiated Payments.

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