Day-to-day activities

We’re here to make your role as Program Administrator as simple as possible.
Find out the most common day-to-day activities and how to tick them off
your to-do list.

Manage through @ Work

Many of the most common Program Administrator activities can be managed directly through our online servicing tool, American Express® @ Work – the Program Administrator’s go-to bookmark. With a single sign on, you can easily manage the day-to-day operation of your Program.

@ Work also allows your Company to access a suite of reporting tools to assist in maximising your Company’s program. Click here to view more on reporting functionality in @ Work.

All the details of issuing, revoking, cancelling, updating and simply keeping track of your Company’s Corporate Cards can be done in a few simple clicks. Specifically, in @ Work you can:

  • Apply for Cards
  • Suspend charging privileges
  • Cancel or reinstate Cards
  • View declined charges
  • Update employee details
  • Transfer employees from one cost centre to another
  • Change employee IDs and cost centres
  • Request statement copies
  • Obtain replacement Cards

Enrol in @ Work

Access @ Work

Add new Card Members

If you’re looking to add a new Card Member to your Corporate Card Program, simply log in to @ Work to submit or process applications. You can also submit urgent Card applications.  Please note that the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 requires that we verify the identity of new Corporate Card applicants (including name, residential address and date of birth) against a primary identification document (like a passport or driver’s licence).

Access @ Work

Pay your bill

For full details on the American Express Qantas Corporate Card program remittance process, please click here.
To view and edit the remittance template, please click here.

Alternatively, if your Card Members pay their bill directly, they can simply log in to our Online Services, where they can manage their accounts. Card Members can click here to enrol or log in.

Report lost or stolen Cards

In the event of a Card being lost or stolen, you are able to cancel and replace it immediately within the Online Program Management section in @ Work. We also suggest that it is reported immediately by the Card Member to our Customer Service Centre (available 24/7). Our team is also able to cancel the Card and arrange for an emergency replacement if required (usually within 24 hours) anywhere in the world, at no charge.

Contact details

Cancel or reinstate Cards

Program Administrators can change Card Member details via Online Program Management in @ Work including cancelling, reinstating and replacing Cards at any time of the day.

Access @ Work

Set up a verifying officer or authorised signatory

With every new Card application, a verifying officer within your organisation will need to verify the identity of the employee. To nominate a verifying officer or authorised signatory, please download the form here.

Download Form