Frequently Asked Questions About your Corporate Card

1. How do I activate my Card?

To activate your new Corporate Card, simply go to amex.com.au/activate.

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2. How do I pay my bill?

First, check with your Program Administrator whether you need to pay your bill directly; then there are several convenient ways to make a payment:

    a. In person (a statement is required if paying in person, and Australia Post requires an original statement with barcode)
    b. Online via Pay Bill Online
    c. Telephone
    d. Cheque

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3. How do I manage my account?

American Express offers Card Members secure and convenient online services to manage your Corporate Card account from virtually anywhere, anytime. Access Online Services here

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4. What do I do if a charge is declined?

Unfortunately there are times when a charge may be declined. We use sophisticated credit checking systems to monitor spend patterns and to identify fraudulent or unapproved spend in order protect you and your Company. Because of this, any out-of-pattern spend will be referred for manual approval. This means the transaction will not go through on the Card until American Express has been contacted and approves it. Card charges are more likely to be referred for manual approval when new Card Members start using the Card and have minimal spend history. The most frequent types of out-of-pattern expenditure are large, online or overseas transactions. If a merchant indicates that a transaction has been declined, you should request clarification. If manual approval is required, you should ask the merchant to contact the American Express Merchant Services team to request this approval.

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5. How can I dispute a charge?

If you do not recognise a transaction, you should contact the supplier and dispute the charge directly. If this is either unsuccessful or not possible, you can contact our Customer Service team to dispute the charge. This must be within 3 months of the date of the charge. A temporary credit may be applied to your account while American Express contacts the merchant. This may take up to 6 to 8 weeks.

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6. How do I renew my Card?

Renewal Cards are automatically mailed to you 10 to 15 days prior to your current Card’s expiration.

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7. What do I do if my Card is lost or stolen?

In the event your Corporate Card is lost or stolen, you should report it immediately to our Customer Service Centre (available 24/7). We will cancel the Card and arrange for an emergency replacement if required (usually within 24 hours) anywhere in the world, at no charge. Click here for our contact details.

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8. How do I enrol in Membership Rewards?

To enrol in the Membership Rewards Program call the number on the back of your Card. Prior to calling, please check with your Program Administrator to ensure that your Company has enabled Employee-level enrolment in the Membership Rewards program.

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9. Where can I find more information about Membership Rewards?

To find out more about Membership Rewards, including how you can redeem your points, please visit membershiprewards.com.au

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10. Where can I use my Card?

Your Corporate Card is accepted in over 200 countries around the world. To find where you can use your Card while travelling throughout Australia, the UK and the US, you can access Vicinity by American Express here.

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11. What if I come across a Merchant who doesn’t accept my Card?

At American Express we continually expand our network of warmly accepting merchants. If your Card was not warmly accepted for a purchase, please tell us about it using TakeAmex.com.au

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12. What mobile tools do you have available?

We have a suite of mobile business tools that are designed to streamline your expense and travel experience. Visit American Express to access our mobile solutions

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13. Do I receive any additional benefits as an American Express Qantas Corporate Card Member?

Your American Express Qantas Corporate Card makes the perfect travelling companion with additional benefits, including:

    a. Save on your Qantas Club Membership
    As a member of the American Express Qantas Corporate Card program, your Company can access discounted membership rates when four or more employees join The Qantas Club. Qantas Club members are welcome in Qantas Club, Qantas International Business, partner airline and associated lounges worldwide^, where they can relax and unwind or continue working before their flight. For application forms please contact your Program Administrator or find out more at The Qantas Club

    ^ Conditions apply. Refer to qantas.com/qantasclub

    b. Save on Qantas Meeting Rooms
    Take advantage of dedicated Qantas Meeting Rooms at various airports throughout Australia. As a member of the American Express Qantas Corporate Card program, your Company can access discounted member rates for Qantas Meeting Rooms when you pay using your Card. To find out more about Qantas Meeting Rooms including facilities, catering, and locations, or to book a Meeting Room online, visit Qantas Meeting Rooms

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14. How am I protected against fraud?

American Express SafeKey provides an additional layer of fraud protection at participating merchants, to ensure you have a safe and secure shopping experience. As a result, you may be asked to enter a one-time password when making online purchases at participating merchant websites. For more information, please click here.

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15. What business travel insurance do I receive?

As a Corporate Card Member, you receive Business Travel Accident Insurance, Accident Medical Insurance, Baggage and Personal Possessions Insurance and Travel Inconvenience Insurance automatically when you charge a common carrier travel ticket to your Card. You are covered for business trips from departure right through the duration of your trip (up to 30 consecutive days), until you return. If you hold a Corporate Gold Card, you also receive coverage for personal trips charged to your Card while boarding, travelling on and exiting the common carrier. Specifically, you will receive:

a. Corporate Green Card Members

  • Business travel accident insurance cover up to $150,000

  • Travel accident Card account waiver cover up to $10,000

  • Business trip completion extension up to $13,150

b. Corporate Gold Card Members

  • Business travel accident insurance cover up to $350,000

  • Accident medical insurance cover up to $50,000

  • Baggage and personal possessions extension cover up to $8,000 per covered trip

  • Travel inconvenience insurance for flight delays up to $500

  • Missed connection payment of up to $500

  • Luggage delay payment of up to $400

  • Lost and/or stolen luggage payment of up to $1,000

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