To activate your new Corporate Card, simply go to amex.com.au/activate.
First, check with your Program Administrator whether you need to pay your bill directly; then there are several convenient ways to make a payment:
a. In person (a statement is required if paying in person, and Australia Post requires an original statement with barcode)
b. Online via Pay Bill Online
American Express offers Card Members secure and convenient online services to manage your Corporate Card account from virtually anywhere, anytime. Access Online Services here
Unfortunately there are times when a charge may be declined. We use sophisticated credit checking systems to monitor spend patterns and to identify fraudulent or unapproved spend in order protect you and your Company. Because of this, any out-of-pattern spend will be referred for manual approval. This means the transaction will not go through on the Card until American Express has been contacted and approves it. Card charges are more likely to be referred for manual approval when new Card Members start using the Card and have minimal spend history. The most frequent types of out-of-pattern expenditure are large, online or overseas transactions. If a merchant indicates that a transaction has been declined, you should request clarification. If manual approval is required, you should ask the merchant to contact the American Express Merchant Services team to request this approval.
If you do not recognise a transaction, you should contact the supplier and dispute the charge directly. If this is either unsuccessful or not possible, you can contact our Customer Service team to dispute the charge. This must be within 3 months of the date of the charge. A temporary credit may be applied to your account while American Express contacts the merchant. This may take up to 6 to 8 weeks.
Renewal Cards are automatically mailed to you 10 to 15 days prior to your current Card’s expiration.
In the event your Corporate Card is lost or stolen, you should report it immediately to our Customer Service Centre (available 24/7). We will cancel the Card and arrange for an emergency replacement if required (usually within 24 hours) anywhere in the world, at no charge. Click here for our contact details.
To enrol in the Membership Rewards Program call the number on the back of your Card. Prior to calling, please check with your Program Administrator to ensure that your Company has enabled Employee-level enrolment in the Membership Rewards program.
To find out more about Membership Rewards, including how you can redeem your points, please visit membershiprewards.com.au
Your Corporate Card is accepted in over 200 countries around the world. To find where you can use your Card while travelling throughout Australia, the UK and the US, you can access Vicinity by American Express here.
At American Express we continually expand our network of warmly accepting merchants. If your Card was not warmly accepted for a purchase, please tell us about it using TakeAmex.com.au
We have a suite of mobile business tools that are designed to streamline your expense and travel experience. Visit American Express to access our mobile solutions
Your American Express Qantas Corporate Card makes the perfect travelling companion with additional benefits, including:
a. Save on your Qantas Club Membership
As a member of the American Express Qantas Corporate Card program, your Company can access discounted membership rates when four or more employees join The Qantas Club. Qantas Club members are welcome in Qantas Club, Qantas International Business, partner airline and associated lounges worldwide^, where they can relax and unwind or continue working before their flight. For application forms please contact your Program Administrator or find out more at The Qantas Club
^ Conditions apply. Refer to qantas.com/qantasclub
b. Save on Qantas Meeting Rooms
Take advantage of dedicated Qantas Meeting Rooms at various airports throughout Australia. As a member of the American Express Qantas Corporate Card program, your Company can access discounted member rates for Qantas Meeting Rooms when you pay using your Card. To find out more about Qantas Meeting Rooms including facilities, catering, and locations, or to book a Meeting Room online, visit Qantas Meeting Rooms
American Express SafeKey provides an additional layer of fraud protection at participating merchants, to ensure you have a safe and secure shopping experience. As a result, you may be asked to enter a one-time password when making online purchases at participating merchant websites. For more information, please click here.
As a Corporate Card Member, you receive Business Travel Accident Insurance, Accident Medical Insurance, Baggage and Personal Possessions Insurance and Travel Inconvenience Insurance automatically when you charge a common carrier travel ticket to your Card. You are covered for business trips from departure right through the duration of your trip (up to 30 consecutive days), until you return. If you hold a Corporate Gold Card, you also receive coverage for personal trips charged to your Card while boarding, travelling on and exiting the common carrier.
Specifically, you will receive:
a. Corporate Green Card Members
Business travel accident insurance cover up to $150,000
Travel accident Card account waiver cover up to $10,000
Business trip completion extension up to $13,150
b. Corporate Gold Card Members
Business travel accident insurance cover up to $350,000
Accident medical insurance cover up to $50,000
Baggage and personal possessions extension cover up to $8,000 per covered trip
Travel inconvenience insurance for flight delays up to $500
Missed connection payment of up to $500
Luggage delay payment of up to $400
Lost and/or stolen luggage payment of up to $1,000
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Does your company have an American Express® Corporate Card Program?
As an existing Corporate Card customer, you can perform many functions online, or speak to us directly by calling one of the numbers below.
If your company has an American Express Corporate Card program and you need a Card, please contact your company's Program Administrator.
Access your account to:
Not registered? Create a new online account
For additional help please call Card Member Services:
American Express® Corporate Card Members, call 1300 362 639
American Express® Qantas Corporate Card Members, call 1300 558 891
Learn more about Card Member tools and resources.
Access American Express @ Work Program Management to:
Not registered? Please contact your American Express Representative or call:
American Express® Corporate Card Members, call 1300 655 300
American Express® Qantas Corporate Card Members, call 1300 555 257
Learn more about Program Administrator tools and resources.
Thank you for your interest in our Corporate Card Program.
American Express Corporate Payment Solutions have been designed for Companies with annual turnover starting at $5 million.
Our representatives have the knowledge to help assess your needs and provide you with a customised expense management solution.
Provide your contact information and an expert will call you to discuss a solution that suits your business needs within 2 business days. If it's easier for your Executive Assistant to arrange a time for us to speak with you, provide their contact details.
An American Express representative will respond within 2 business days.
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