Benefits for your people

With American Express®, your employees are in good hands. Our Card Member servicing, exceptional employee care and Membership Rewards® Program just begin to scratch the surface.

Delivering benefits for your Card Members

Membership Rewards

By providing the option to earn rewards, your employees are encouraged to use their Corporate Cards, while your Company benefits from the full visibility of their business spend. This allows you to capture more comprehensive spending data, effectively monitor spending patterns, and reduce paperwork and processes associated with reimbursements.

American Express Corporate Card Members are given the option of Membership Rewards Choices and Membership Rewards Ascent. Through Membership Rewards, your employees have premium reward options for their corporate spend^.

^Refer to americanexpress.com.au/corporaterewards for current earn rates

When they are ready to redeem their points, Membership Rewards has options to please everyone. From travel and hotel stays, through to gift cards for shopping, entertainment, home and recreational items. Membership Rewards points can also be transferred to other eligible loyalty programs, including airline Frequent Flyer programs and hotel Frequent Guest programs, depending on which Membership Rewards Program Card Members are enrolled in.

View the online catalogue here.

See how you can harness employee engagement through your Corporate Card Program.

For American Express Corporate Rewards Benefit Terms and Conditions, please click here.

For American Express Individual Rewards Benefit Terms and Conditions, please click here.

Employee care

Whether your employees are halfway around the world or in the office down the hall, we are dedicated to making sure their needs are met. With our Card Member servicing, we provide high quality service for all Card Members, so we are by your side to help you and your team when you need it most.

We can help to locate employees through our network of ATM and merchant transactions, can communicate with affected employees to coordinate alternative travel plans, can establish special procedures for Card Members to address additional spending and payment needs, and can assist your Card Members in emergencies by providing foreign language support. With a track record of going above and beyond, we deliver exceptional employee care around the world, around the clock.

Business travel insurance

When your Card Members book a flight on a common carrier with their American Express Corporate Card, they are automatically covered for Business Travel Accident Insurance at no extra cost. This benefit provides you and your employees with the peace of mind that they will be covered in the case of an accident. This insurance provides security for business trips from departure, throughout the trip (up to 30 days), and until they return. Click here for more details and T&Cs on American Express Business Travel Insurance.

Card Member service

With American Express, your Card Members benefit from our Customer Service, which centres on our unique Relationship Care model. Our 1,800 customer care professionals globally are dedicated to serving the needs of your employees, and are empowered to resolve problems on the first point of contact. Available 24/7 in 16 local languages, with a single phone call Card Members can review their account summaries, check balances and confirm their payment status.

As we work toward our goal of being the world’s most respected service brand, you can rest assured that your employees will receive a consistent level of premium service from American Express. In fact, our dedicated Card Member servicing team (based in Australia) has won the Australian National Service Excellence in a Call Centre for four years running (2014, 2013, 2012, 2011), as well as the global JD Power Customer Service award for seven years. Click here to speak to our team.

Online services

American Express Corporate Card Members have access to our online services, where they can easily manage their account through self-service tools that are available on the web, as well as through tablets and mobile devices. Through our online services, Card Members can take care of all their day-to-day program needs (which frees up time for you), enabling them to view their transactions and pay their statements virtually any time and anywhere.

Enrol or Log in to Online Services

Mobile capabilities

We have a suite of mobile tools that are designed to streamline your Card Members’ expense and travel experience. With our mobile functionalities in the palm of their hands, Card Members can manage their accounts, receive travel benefit reminders, capture business expense receipts, and so much more.

More information on American Express’ mobile solutions