We’re here to make your role as Program Administrator as simple as possible.
Find out the most common day-to-day activities and how to tick them off
your to-do list.
Many of the most common Program Administrator activities can be managed directly through our online servicing tool, American Express® @ Work – the Program Administrator’s go-to bookmark. With a single sign on, you can easily manage the day-to-day operation of your Program.
@ Work also allows your Company to access a suite of reporting tools to assist in maximising your Company’s program. Click here to view more on reporting functionality in @ Work.
All the details of issuing, revoking, cancelling, updating and simply keeping track of your Company’s Corporate Cards can be done in a few simple clicks. Specifically, in @ Work you can:
Enrol in @ Work
If you’re looking to add a new Card Member to your Corporate Card Program, simply log in to @ Work to submit or process applications. You can also submit urgent Card applications. Please note that the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 requires that we verify the identity of new Corporate Card applicants (including name, residential address and date of birth) against a primary identification document (like a passport or driver’s licence).
For full details on the American Express Qantas Corporate Card program remittance process, please click here.
To view and edit the remittance template, please click here.
Alternatively, if your Card Members pay their bill directly, they can simply log in to our Online Services, where they can manage their accounts. Card Members can click here to enrol or log in.
In the event of a Card being lost or stolen, you are able to cancel and replace it immediately within the Online Program Management section in @ Work. We also suggest that it is reported immediately by the Card Member to our Customer Service Centre (available 24/7). Our team is also able to cancel the Card and arrange for an emergency replacement if required (usually within 24 hours) anywhere in the world, at no charge.
Program Administrators can change Card Member details via Online Program Management in @ Work including cancelling, reinstating and replacing Cards at any time of the day.
With every new Card application, a verifying officer within your organisation will need to verify the identity of the employee. To nominate a verifying officer or authorised signatory, please download the form here.
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Does your company have an American Express® Corporate Card Program?
As an existing Corporate Card customer, you can perform many functions online, or speak to us directly by calling one of the numbers below.
If your company has an American Express Corporate Card program and you need a Card, please contact your company's Program Administrator.
Access your account to:
Not registered? Create a new online account
For additional help please call Card Member Services:
American Express® Corporate Card Members, call 1300 362 639
American Express® Qantas Corporate Card Members, call 1300 558 891
Learn more about Card Member tools and resources.
Access American Express @ Work Program Management to:
Not registered? Please contact your American Express Representative or call:
American Express® Corporate Card Members, call 1300 655 300
American Express® Qantas Corporate Card Members, call 1300 555 257
Learn more about Program Administrator tools and resources.
Thank you for your interest in our Corporate Card Program.
American Express Corporate Payment Solutions have been designed for Companies with annual turnover starting at $5 million.
Our representatives have the knowledge to help assess your needs and provide you with a customised expense management solution.
Provide your contact information and an expert will call you to discuss a solution that suits your business needs within 2 business days. If it's easier for your Executive Assistant to arrange a time for us to speak with you, provide their contact details.
An American Express representative will respond within 2 business days.
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