Program Management Tools

American Express program management tools enable you to easily control spend, simplify reconciliation and payment, manage administrative tasks and access robust reporting.

Online Program Management with @ Work®

Manage Efficiently With American Express @ Work

Our online servicing tool, @ Work, is what Program Administrators choose most frequently when they need to transact on their account. With a single-sign on, Program Administrators and Managers can easily manage the day-to-day operation of their programs including:

  • Manage employee Cards in the program
  • Set spend controls
  • Facilitate account monitoring
  • Make payments and facilitate reconciliation

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Intuitive Global Card Management

All the details of issuing, suspending, cancelling, updating and just simply keeping track of Corporate Cards can be done in a few simple clicks. Through our @ Work tool, Program Administrators can also:

  • Apply for Cards
  • Suspend charging privileges
  • Cancel or reinstate Cards
  • View declined charges
  • Update employee details
  • Change employee ID and cost centre
  • Obtain replacement Cards
  • See Corporate Membership Rewards® information

Actionable Program Reporting & Analysis

American Express @ Work Reporting provides you with access to Corporate Card management information online, 24/7, in a secure, password-protected web environment. We provide a suite of information tools ranging from:

  • Insightful Dashboards: Easily and regularly manage your program, and keep track of the information that is most relevant to you
  • Standard Reporting: Obtain regularly scheduled card management, compliance and spend trends reports at varying organizational and geographic levels
  • Customized Reporting: Create custom reports that enable you to view the information most important to you

Corporate Account Reconciliation

Enjoy a streamlined purchasing process with our web-based Corporate Account Reconciliation (CAR) tool. You can centralize your Card spend, make the allocation and reconciliation process smoother, and gain a clearer view of different types of spend across your business. CAR also eliminates manual data entry, provides enhanced features such as field and filter customization, and record keeping. With this tool, you can gain better insights into where your Cardmembers are spending.

Corporate Online Payments

Through Corporate Online Payments, your company has the ability to pay your Corporate Card accounts online. You can search for specific accounts, view payment status and history and make immediate payments or schedule future ones.

To learn more about Corporate Online Payments, please contact your American Express Representative or call 1-866-568-0308.

Click here to enroll in Corporate Online Payments

Online Card Management with My Account

Card Management Simplified

My Account helps your company simplify its program management and enhance control through increased employee accountability for managing their own account. Cardmembers can access account information 24/7 to:

  • View Corporate Card statements online, including transaction details
  • Track account activity for up to the past 12 months
  • Change account profile information
  • Complete and submit Standard Expense Report
  • Download and print statement details
  • Receive Account Alerts by email or text message when online statements are ready for viewing
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Program Administrator Contact Centre

End-to-End Program Administrator Servicing

Our Program Administrator Servicing Team knows the ins and outs of running a corporate payment program, and they’re ready to help administrators with both the routine issues they face every day, and the more complex matters that occasionally arise. Like Cardmember servicing, we provide local language call centers for Program Manager Servicing. Our phone servicing offers support for basic Corporate Card management needs, such as:

  • Issuing and managing employee Cards
  • Setting up and adjusting Card controls
  • Confirming payments
  • Account reconciliation

Contact the Program Administrator Servicing Team at 1-866-568-0308.