Contact American Express

For Program Administrators

If you are a Program Administrator, you can conduct account maintenance and transactions online or contact us at the number below for program management-related inquiries. Program Administrators must be registered with American Express. Be sure you have your company account number (BCA) in hand when calling.

Servicing

Program Administrator Servicing Team
1-866-568-0308
Monday – Friday, 8 am – 8 pm EST

Review Your Program Regularly
Through global reach and local expertise, we work with our clients to provide expert advice, strategic solutions and exceptional service to help your business grow. To ensure your current corporate payments program supports your business needs or to upgrade or add additional payment products to meet new needs, contact your American Express representative or call 1-866-568-0308.

Rewards

Corporate Membership Rewards®
Call 1-866-568-0308 for inquiries related to Corporate Membership Rewards, including enrollment and to redeem points, or log in to My Account to check your Corporate Membership Rewards® points balance.

Membership Rewards®
Call 1-800-716-6661 for inquiries related to Membership Rewards, including enrollment and to redeem points, or visit membershiprewards.ca for more information.

Aeroplan®* Loyalty Program
1-800-361-5373 (Toll free, Canada, U.S. & the Caribbean)
All other areas: 514-395-0300
Call the Aeroplan®* Contact Centre for more information or visit aeroplan.ca to enroll in the program, check your Aeroplan®* Miles account balance, redeem your Miles and more.

American Express Invites®
Visit us online for current events, pre-sales and reserved ticket access or sign up now to receive all of the latest event offerings from Front Of The Line®.

Card Applications

Online Applications
For American Express Corporate Cards: Provide the Access Key (created in American Express @ Work®) and the following URL to employees: www.americanexpress.ca/atworkapplyforcard

For American Express® Corporate Purchasing Card: Submit your application via American Express @ Work

Paper Applications
Access Cardmember Applications - please complete and fax applications to 1-800-685-0534.

Processing normally takes 2-5 business days; regular mail normally takes 4-8 business days, depending on your Province.

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For Cardmembers

Manage Your Account
Access your monthly billing statements, billed and unbilled account activity, Account Alerts, and more – online, 24/7.
Log in / Register

Servicing

Corporate Card Customer Service
From questions about your statement, Card benefits, insurance protection, or lost Cards, American Express Customer Service is always ready to assist you. Be sure to have your Card details in hand when you call.

General Inquiries
Toll free: 1-800-716-6661
GTA or collect: 905-474-9329
Monday – Friday, 8 am – 8 pm EST, Saturday 10 am – 6 pm

Emergency Card Replacement
Toll free: 1-800-716-6661
U.S. & Caribbean: 1-800-528-4800
All other areas, collect: 905-474-9329

Express Cash (for eligible Cardmembers)
Toll free: 1-800-716-6661
Outside Canada, collect: 905-474-9329

Corporate Gold / Platinum Card Concierge (for eligible Cardmembers)
North America: 1-866-323-6979
Outside North America, collect: 905-474-9279

Rewards

Membership Rewards®
Call 1-800-716-6661 for inquiries related to Membership Rewards, including enrollment and to redeem points, or visit membershiprewards.ca for more information.  

Aeroplan®* Loyalty Program
1-800-361-5373 (Toll free, Canada, U.S. & the Caribbean)
All other areas: 514-395-0300
Call the Aeroplan®* Contact Centre for more information or visit aeroplan.ca to enroll in the program, check your Aeroplan®* Miles account balance, redeem your Miles and more.

American Express Invites®
Visit us online for current events, pre-sales and reserved ticket access or sign up now to receive all of the latest event offerings from Front Of The Line®.

Travel Assistance

24-Hour Travel Emergency Assistance
Canada & U.S.: 1-800-678-5523
All other areas, collect: 514-285-8165

Insurance Services

Business Travel Accident Insurance
General Inquiries: 1-800-716-6661
Claims Information: 1-800-532-4822

Car Rental Theft and Damage Insurance
Canada & U.S.: 1-800-243-0198
All other areas, collect: 905-475-4822

Flight and Baggage Delay / Hotel/Motel Burglary Insurance
Royal & Sun Alliance Insurance Company of Canada: 1-866-426-7505
International, collect: 905-816-1884

For Corporate Platinum Cardmembers

Platinum Cardmember Assistance
Canada & U.S.: 1-866-755-AMEX (2639)
Outside Canada & U.S., collect: 905-474-1487
Monday – Friday, 8 am – 8 pm EST, Saturday 10 am – 6 pm
Use this number for all general inquires

Fairmont President’s Club
1-888-320-5959
Learn more: http://www.fairmont.com/promo/plat5
Use promo code: PLAT5

Starwood Preferred Guest®◊ Program
To enroll: 1-866-755-AMEX (2639)

Priority Pass Membership & Customer Service
1-800-352-2834

Travel and Lifestyle Services
Toll free: 1-800-716-6661
GTA or collect: 416-868-1888
Monday – Sunday, 24 hours a day
Fax: 416-868-1833

The Corporate Platinum Card Concierge
North America: 1-866-323-6979
Outside North America, collect: 905-474-9279

The International Airline Program
To book, call Travel and Lifestyle Services (TLS): 1-800-716-6661

Fine Hotels & Resorts from Amex Canada Inc.
To book, call Travel and Lifestyle Services (TLS):
Canada: 1-800-716-666
Outside Canada, collect: 905-474-1487

Fine Dining
1-866-323-6979
Outside Canada, collect: 905-474-9279

Hertz - Car Rental Program
1-800-263-0600

Starwood®◊ Hotels
Canada & U.S: 1-866-755-AMEX (2639)
Outside Canada & U.S., collect: 905-474-1487

Fairmont Hotels
1-888-320-5959

The Limousine Program
1-800-AMEX-LMO (263-9566)

For AeroplanPlus®* Corporate Cardmembers

Aeroplan®* Loyalty Program
1-800-361-5373 (Toll free, Canada, U.S. & the Caribbean)
All other areas: 514-395-0300
Call the Aeroplan®* Contact Centre for more information or visit aeroplan.ca to enroll in the program, check your Aeroplan®* Miles account balance, redeem your Miles and more.

Air Canada®†  Reservations
Toll free: 1-888-247-2262

Insurance Services for AeroplanPlus Corporate Cardmembers

Business Travel Accident Insurance
Information/File a claim: 1-800-532-4822

Car Rental Theft and Damage Insurance
1-800-243-0198
Outside Canada & U.S., collect: 905-475-4822

Flight and Baggage Delay Insurance
1-866-426-7505
Outside Canada & U.S., collect: 905-816-1884

Hotel/Motel Burglary Insurance
1-866-426-7505
Outside Canada & U.S., collect: 905-816-1884



®: Used by Amex Bank of Canada under license from American Express.
®*: Aeroplan and AeroplanPlus are registered trademarks of Aimia Canada Inc.
®†: Jazz, Executive First and Executive Class are registered trademarks of Air Canada.
®◊: SPG, Preferred Guest are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.

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