A Program Administrator (PA) for a global Fortune 500 organization called for assistance in reconciling a high profile Corporate Card account. An immediate resolution was necessary as the Cardmember was currently in travel status.
Carole from the PA Servicing Team was the recipient of this call, and immediately took ownership by reassuring the PA that she was here to help resolve the matter.
Carole leveraged various tools and systems to identify the root of the problem and was able to resolve the issue over the phone on the first call. Her quick thinking and resourcefulness paid off, as the PA was ecstatic, sending a very complimentary letter to convey her thanks.
"I am so impressed with the service I received from Carole; on a scale of one to ten she would easily be a fifteen… She truly went above and beyond."
Carole’s focus and motivation exemplifies the quality service all of our Customer Care Professionals deliver daily. With 25 years of delivering exceptional customer service, Carole offers the following as her recipe of success;
"Treat others the way you yourself would like to be treated with upfront fairness, honesty and integrity and a sense of humor; it goes a long way."
To speak with a member of our dedicated team of specialists, contact the PA Servicing Team at 1-866-568-0308. They will be happy to help you with inquiries related to your Corporate Card Program, Monday to Friday, between 8:00 AM and 8:00 PM EST.
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