In what way does an American Express Charge Card differ from a Credit Card?
With a Charge Card, you are required to pay your full Charge Card balance in full every month. With a Credit Card, you are not required to pay your balance in full every month; you can carry your balance from one billing cycle to the next.
For how long is a American Express Corporate Card valid?
Your American Express Corporate Card is valid for four years, given the payment terms are being followed. A renewal Card will be sent out automatically 2-4 weeks before the expiry date of your Card.
I have received my new American Express Corporate Card. When can I start using it?
When you receive your new American Express Corporate Card, please sign the back of your Card* and activate it at americanexpress.dk/aktivere. You can also contact our customer service team on +45 (0) 70 20 44 99 (available Monday – Friday 08.30-16.30) to activate your new Card.
*By signing and using your Card, you accept American Express Cardmember terms and conditions. Please go to: corporateforms.americanexpress.com/dkCardmemberTCs
Can I still use my Corporate Card even if I have not used it for a longer period of time?
Given that the Card’s expiry date has not passed, you can use your Corporate Card no matter how long you have been inactive.
Where can I use my American Express Corporate Card?
You can use your American Express Corporate Card at any American Express enabled merchant.
How does contactless work?
Contactless works through a short-range wireless technology. The Card machine picks up a signal from your Card when it’s very close to it. Normally, you can complete payments up to 200kr without entering your PIN, but as part of a security measure you might be asked to enter your PIN to verify your purchase.
Can I use my Corporate Card to obtain foreign currency?
If your company allows cash withdrawals, you can withdraw Danish or foreign currency in selected ATMs. However, this requires that you receive your American Express Corporate Card PIN by direct mail.
What happens with my Corporate Card if I change my name?
If you change your name, we will replace your Corporate Card. Please contact our Customer Service team on +45 (0) 70 20 44 99 (available Monday – Friday 08.30-16.30) to confirm that we will change the embossing name to what is registered in the National Population Register.
What should I do if a merchant won’t accept my Corporate Card even though it’s supposed to be American Express enabled?
If an American Express enabled merchant won’t accept your Card, please contact our Customer Service team on +45 (0) 70 20 44 99 (available Monday – Friday 08.30-16.30) so that we can investigate in this issue.
What should I do if my Card is lost, stolen, damaged or not received?
If your Card is lost, stolen, damaged or not received, please contact our Customer Service team on +45 (0) 70 20 44 99 (available Monday – Friday 08.30-16.30) to order a replacement Card. We will then cancel your lost or stolen Card immediately. If your Card is in your possession and is damaged, you can continute using your Card until your replacement Card arrives.
Who should I contact if I have questions about invoices connected to my Corporate Card?
If you have questions regaring your invoices, we kindly ask you to contact our Customer Service team on +45 (0) 70 20 44 99 (available Monday – Friday 08.30-16.30).
When should I pay the invoices to my Corporate Card?
Your payment due depends on what is agreed between American Express and your Company. We advise you to contact the person at your Company who is in charge of the agreement with American Express.
How do I cancel a Corporate Card?
You can cancel your Card by contacting our Customer Service team on +45 (0) 70 20 44 99 (available Monday – Friday 08.30-16.30).
How can I get a copy of an invoice connected to my Corporate Card or Business Travel Account?
You can access your Corporate Card invoices online by registering for PDF invoices on your online account. Invoices connected to your Business Travel Account can be collected in online servicing tool BTA Connect.
If you need a paper copy of your invoices, please contact our Customer Service team on +45 (0) 70 20 44 99 (available Monday – Friday 08.30-16.30).
How do I change my billing address connected to my Corporate Card and Business Travel Account?
This depends on what payment liability type you have linked to you Corporate Card. If your Company has registered for individual liability, you can contact our Customer Service team to update your billing address. If your Company has registered for central liability, then the Programme Administrator is the only person who can change the billing address.
How do I add or remove a contact person from the contact list?
The Programme Administrator is the only one who can add or remove a contact person on the contact list. If you are a Programme Administrator, please contact your American Express representative to modify the contact list.
How can Corporate Cardmembers be enabled to withdraw cash from their Corporate Cards?
As soon as an agreement is signed between American Express and your Company, you are enabled to withdraw cash from your Corporate Card.
How do I update an employee number or cost centre for employees?
To update an employee number, please contact our Customer Service team on +45 (0) 70 20 44 99 (available Monday – Friday 08.30-16.30). To update cost centre details, please arrange for a Programme Administrator to contact us.
How can I charge a dispute?
For enquiries relating to transactions on your statement, please contact our Customer Service team on +45 (0) 70 20 44 99 (available Monday – Friday 08.30-16.30).
How can I view Cardmember’s individual expiry dates?
Programme Administrators can view Cardmember’s individual expiry dates on American Express Online Services.
How can I see which employees who have Corporate Cards?
Programme Administrators can get an overview of which employees who have Corporate Cards at American Express Online Services or by contacting our Customer Service team on +45 (0) 70 20 44 99 (available Monday – Friday 08.30-16.30).
How can I view transactions online?
Programme Administrators can get an overview of their transactions on American Express Online Services or BTA Connect.
How can I get access to my Basic Control Account number?
If you are a Programme Administrator, please contact your American Express representative to get access to your Basic Control Account number.
Who should Corporate Cardmembers contact when they need help?
Corporate Cardmembers can contact our Customer Service Team on +45 (0) 70 20 44 99 (available Monday – Friday 08.30-16.30).
