Secure online payments with SafeKey

American Express SafeKey® is a free online authentication service that provides an additional layer of security against theft and fraud when buying goods and services online at participating SafeKey retailers. Whether you're shopping at home or abroad, your purchase will be protected by SafeKey. As an American Express Cardmember, you are automatically enrolled for American Express SafeKey. There is no additional step that you need to take other than ensuring your mobile phone number and email address on file with American Express is up-to-date.

SafeKey recognizes your purchasing behaviour and is able to identify if any purchase should fall outside your normal shopping pattern. When such a purchase is identified, we will contact you on your mobile phone or e-mail to verify the transaction.

Safekey. What is it?

Smart authentication technology that works behind the scenes, protecting you against fraud while you shop online by checking it's really you when making a purchase.

How does Safekey work?

Our smart anti-fraud technology checks each transaction against hundreds of data points. Sometimes we may need to check its really you by sending you a verification code by text or email.

Express List. What is it?

It's a personalised list of websites you frequently shop at. When you shop at places on your Express List, you won't have to spend time verifying your purchase with codes, which means you can check out faster and just as securely.

How does Express List work?

You can view the websites you've shopped at on SafeKey when you're shopping online. Here, you can add websites to your Express List. Next time you shop at those websites, you won't have to verify yourself unless we need to check if it's you.

Additional help and tips

Want to know more about SafeKey and Express List? We've got everything you need, right here.

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