GBTA Business Traveller Sentiment Index™ Global Report - At A Glance In Partnership With American Express


GBTA Business Traveler Sentiment Index

Originally posted: July 16, 2015

From Wi-Fi to mobile apps, technloogy is changing how business travellers worldwide get work done, get around and stay productive when they’re on the road, according to the first-ever GBTA Business Traveller Sentiment Index™ Global Report in partnership with American Express.

Global business travellers have grown to rely on Wi-Fi and expect it wherever they go, including hotels and airplanes, according to the Index, which measures global business travellers’ attitudes and forecasts business travel trends.

Worldwide, more business travellers are beginning to use mobile devices, social media, cashless wallets, and sharing economy apps, such as on-demand ride services, while they’re on the road to stay productive, get around, research travel vendors and meet up with business colleagues.

Millennials are some of the most eager adopters of technology for business travel. According to the Index, 69% of global business travellers aged 18 to 34 “agree” or “strongly agree” that it’s important to be able to access their itinerary or expenses on a mobile app. About half (53%) agree that when they travel for work, social media and internal company networks improved their ability to find reviews of travel suppliers. In the next 12 months, 39% of Millennial-age global business travellers expect to use an on-demand car service such as Uber, compared with 24% of global business travellers overall.

Business travellers remain concerned about the health of the global economy, but are more optimistic about the health of their own companies and industries. Overall, 55% of global business travellers had neutral feelings about the world economy, compared with 34% who “agreed” or “strongly agreed” the economy is excellent and 11% who “disagreed” or “strongly disagreed” with the statement.

However, economic concerns don’t appear to be cutting into business travellers’ time on the road. Over the next three months, 70% plan to take about the same number of domestic trips and 67% plan to take about the same number of international trips. Overall, 71% of global business travellers said they were “satisfied” or “very satisfied” with their overall business travel in the past three months, according to the Index.