Frequently Asked Questions About American Express® Corporate Cards

How Can I Streamline My Reconciliation Process?

American Express @ Work Corporate Account Reconciliation (CAR) gives you greater control and simplifies spending processes. The easy-to-implement, web-based solution integrates your programme with your back-end financial system and improves the accuracy of your financial data. @ Work CAR is designed to:

  • Automate your entire payment reconciliation process

  • Increase control and accuracy of accounting and cost allocations

  • Post transactions daily and save time

  • Interface to back-end financial systems

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How Can I Access Unsecured Finance?

The American Express Corporate Card programme allows you to access a corporate credit facility at a minimal cost and, in most circumstances, without the need for additional collateral or security.

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How Can American Express Help Me Improve Business Cash Flow Management?

The American Express Corporate Card programme offers up to 51 credit-free days1. This gives you the ability to pay your bills in a manner that is timely enough to maintain and strengthen relations with suppliers, whilst allowing you to keep cash on hand longer or wait for incoming funds.

1. Actual credit-free period will vary based on the date of charge and the billing cycle cut-off date.

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How Do I Check My Membership Rewards® Points Balance and/or Redeem My Points?

Easily check your points balance by logging in to your account. You can also access your Membership Rewards information via our automated telephone system or by speaking with a customer service representative.

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How Can I Contact American Express?

  • Corporate Card Members can reach Customer Services on +852 2277 1088.

  • Programme Administrators should dial +852 2277 1095.

  • For after-hours, lost card emergencies, dial +852 2811 6122.

  • Our Global Assist® hotline for emergency medical or legal assistance can be reached by dialling +852 8206 8301.

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How Is an American Express Charge Card Different From a Credit Card?

A charge card requires full settlement of the account to be made by the due date noted on your monthly statement. As long as the full balance is settled, there is no interest or APR.

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How Long Is a Corporate Card Valid For?

Your American Express Corporate Card is valid for four years, providing you keep to the payment terms and have a continued business need. Renewal cards are sent out six weeks before the expiry date of your card. Once activated, your new card is ready to use straight away.

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Can I Use a Corporate Card to Obtain Foreign Currency?

Yes, you can purchase foreign currency and Telegraphic Transfers with your corporate card. You may also withdraw cash with your card whilst abroad.

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Can a Corporate Card Be Used as a Telephone Calling Card?

Yes, if the telephone you are using accepts American Express, you can use your American Express Corporate Card to pay for the cost of the call in the normal way. The charges will appear on your statement.

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What Can I Use My Card For?

You can use your Corporate Card to settle reoccurring and one-off transactions ranging from T&E expenses to core suppliers' invoices.

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Where Can I Use My Card?

American Express is accepted at millions of places around the world where businesses spend. Due to partnerships and recognised value, the list is growing constantly.

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What Am I Liable For if My Corporate Card Is Lost or Stolen?

You must advise American Express Customer Services as soon as you realise your Card has gone missing. Corporate Card Members can reach Customer Services on +852 2277 1088.

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How Do I Become a Corporate Card Member?

Please complete the enquiry form or call us at +852 2277 3310.

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