american express corporate card

American Express®Corporate Card

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Service & Support

Benefit Terms
  • 24/7 Customer Service

    Professional and dedicated customer support is always just a phone call away to assist with billing enquires, replacement Card requests or access to a Card benefit or service.

  • Access to Cash When Needed

    With enrollment, Corporate Cash1 allows employees access to cash for travel emergencies and incidentals at over 600,000 ATMs worldwide.

  • Worldwide Customer CareTM Services

    Card Members who book their travel through one of our American Express Travel Service or Representative Offices enjoy the support of our extensive American Express Worldwide Customer Card services in over 2,200 Travel Service locations in more than 140 countries and territories worldwide. Our highly trained staff will help with the following:

    • Reconfirmation of air-tickets
    • Sight-seeing arrangements
    • Hotel and car rental reservations
    • Flight rescheduling
  • Global Emergency Support

    For legal and medical emergencies while travelling, Card Members can call the free Global Assist2 service, which will connect them with an English or Chinese-speaking lawyer or doctor. The service is available 24 hours a day virtually anywhere in the world, whenever Card Members travel more than 200km from home, for up to 90 days.

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Rewards & Savings

Benefit Terms
  • Earn Points on Everyday Business Spend

    With the Membership Rewards programme Card Members can earn 1 Membership Rewards point for every Hong Kong dollar spent on the Corporate Card3. These points have no expiry date and are redeemable for air travel and hotel stays, as well as shopping, home and recreation items.

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  • Save on Dining, Travel & Entertainment

    The American Express Selects Programme4 provides access to savings and offers. Card Members can save up to 20% on dining in Hong Kong, Sydney, New York, London and other destination cities. Plus, enjoy a wide range of discounts and special offers for travel, entertainment and shopping when travelling abroad.

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Management Tools

Benefit Terms
american express expense management

  • Access Your Account Virtually Anytime, Anywhere

    Manage Your Card Account is a complimentary online management tool that provides Card Members with 24/7 access to their American Express Corporate Card account. Card Members can view statements, make payments, set up email or mobile alerts, anytime, anywhere Internet access is available.

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  • Manage Your Entire Card Programme

    American Express @ Work® is a powerful online tool that maximises control over your Card programme. The Card management capabilities, combined with the intuitively designed reports, provide you with a single place to access information and complete administrative tasks such as:

    • Applying for, suspending or cancelling Cards
    • Monitoring policy compliance
    • Tracking expenses
    • And more
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  • Information @ Work

    Information @Work is an intuitive suite of powerful reports to help your Company drive savings, monitor expense compliance and manage your Card programme. With Information @Work reporting you have the resources you need to:

    • Analyse spending trends to identify opportunities to reduce expenses
    • Monitor programme compliance by ensuring Card Members follow Company expense policies
    • Manage your Card programme and confirm your Card Member profiles and account status are up-to-date
  • Individual or Central Billing Options

    Multiple billing options enable Companies to coordinate bill payments with payroll periods and reimbursement schedules to help Companies improve financial efficiency. Billing options include:

    • Individual billing and payment
    • Individual billing, Company payment
    • Central billing
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  • Various Liability Options

    The Corporate Card programmes provide Companies with peace of mind knowing that they are only liable for business charges and a variety of liability options to suite your needs. Levels of liability include:

    • Combined Liability, in which Company and each Card Member are jointly and severally liable for all authorised charges incurred by the Card Member. The Company is not liable for charges incurred by the Card Member that are personal in nature and which did not accrue a benefit to the Company, or for which the Company has reimbursed the Card Member.
    • Corporate Liability, in which your Company is liable for all charges incurred on the Card issued to the individual. Your Company is not liable for unauthorised use of the Card in specific circumstances only. This liability option is recommended if your Company has strict internal policies preventing personal use of the Card or where staff, such as Directors, are entrusted with all expense claims.
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Mobile Solutions

Benefit Terms
  • Access Your Account Virtually Anytime, Anywhere

    The Amex Mobile app makes it easy for you to manage your Corporate Cards account, even when away from the office. When combined with the Online Services account, the app enables you to conveniently:

    • View statements and activity
    • Make payments, if needed
    • Reduce risk with instant fraud alerts
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  • Know Where You’re Headed

    The American Express Corporate Travel Tips tool allows employees to identify 1000’s of places frequented by Corporate Card Members across cities worldwide, so Card Members know where to stay, what to eat, what to do and how to get there with American Express Corporate Travel Tips.

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Insurance & Coverage

Benefit Terms
  • Travel With Peace of Mind

    American Express Corporate Card programmes provide several travel-related insurance benefits to Card Members for no additional charge. The Corporate Card gives your business travellers access to the following reassuring insurance coverage and travel assistance services:

    • Business Travel Accident Insurance5 of up to HK$1,500,000 provides accidental death or dismemberment coverage while travelling on business trips booked using the Card.
    • Accident Medical Expense Extension of up to HK$195,000 provides reimbursement for medical expenses incurred as a result of an injury sustained while travelling on business
  • Travel Inconvenience Insurance

    When travel tickets are charged to the Corporate Card, Card Members automatically get the added protection of inconvenience insurance coverage. At no additional fee, Card Members receive Travel Inconvenience Insurance, which provides reimbursement of:

    • Up to HK$8,000 for accommodation and essential clothing due to a delayed or cancelled flight, missed connections and luggage delay
    • Up to HK$8,000 for lost luggage
  • Fraud Protection With SafeKey®

    The American Express Corporate Card guarantees protection against fraudulent transactions on your Card, provided responsible care has been taken and as long as we are notified immediately6 after discovery of any fraudulent transactions, in compliance with Card Terms and Conditions. American Express SafeKey further enhances online transaction security with added security measure to safeguard your online purchases.