american express cathay pacific elite benefits

American Express® Cathay Pacific Elite Corporate Card

A High Level of Rewards
and Services for Travellers

The American Express Cathay Pacific Elite Corporate Card delivers services and rewards for a business travel.

WelcomeCard Membership

Rewards and Coverage Without Borders

Travel well when on business with the American Express Cathay Pacific Elite Corporate Card. Your Card comes with a range of globally accessible benefits, enhancing your travel experience and making it easier for you to earn rewards and do business around the world.

Register your Card to start enjoying your new Card Member benefits. Or, if you’re already registered, manage your account online

All Benefits

What You Can Expect With Your Corporate Card

Travel

  • Worldwide Customer Care Services

    When you book your travel through one of our American Express Travel Service or Representative Offices, our highly trained staff will help with the following:

    • Reconfirmation of air-tickets
    • Sight-seeing arrangements
    • Hotel and car rental reservations
    • Flight rescheduling
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  • Global Emergency Support

    When traveling for business, call the free Global Assist®1 service for legal and medical emergencies. Our service team can connect you with an English or Chinese-speaking lawyer or doctor. The service is available 24 hours a day virtually anywhere in the world, whenever you travel more than 200km from home, for up to 90 days. To contact Global Assist, please call (+852) 8206 8301 (English) or (+852) 8206 8302 (Chinese).

Rewards & Savings

  • Superior Asia Miles Earn Rate

    As an Elite Corporate Card Member you can earn Asia Miles2 that can be redeemed for flight awards and an array of lifestyle awards. For every HK$72 spent on business expenses charged to your Corporate Card, you will earn 1 Asia Mile3.

    To earn Asia Miles, enrol to the Card Member Rewards programme. (Annual enrollment fee applies). Join Asia Miles for free and obtain an Asia Miles membership number at www.asiamiles.com.
    Register your Asia Miles membership number with us for monthly transfer of Asia Miles.

  • Asia Miles Bonus for New Card Members

    Receive a one-off joining bonus of 3,000 Asia Miles after the first 3 times you use your Corporate Card. Plus, earn a spend bonus of 3,000 Asia Miles when you spend HK$400,000 or more a year on the Corporate Card4. Asia Miles can be used for flight awards or an extensive array of lifestyle awards. Please check with your Programme Administrator prior to enrolment to ensure your Company has chosen to participate. Annual fee applies.

  • AMERICAN EXPRESS SELECTS PROGRAMME

    American Express Selects5 offers a world of privileges with year-round access to savings and offers. Save up to 20% on dining in Hong Kong, Sydney, New York, London and other destination cities. Plus, enjoy a wide range of discounts and special offers for travel, entertainment and shopping when travelling abroad.

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Service

  • 24/7 Customer Service

    Professional and dedicated customer support is always just a phone call away to assist with billing enquires, replacement Card requests, or access to a Card benefit or service. Reach customer support at (+852) 2277 1088.

  • Easy Account Management Online

    Cut out the paperwork and organise your expenses securely online with American Express Manage Your Card Account (MYCA). You must enrol in MYCA and register for Online Statements. Once registered you can:

    • Access to the online services 24/7, pay your bills and update your details in a flash whenever you want
    • Check current unbilled charges, recent payments and view statements for the past six months
    • Update your preference towards receiving news and services of our exclusive privileges and benefits, if you do not wish to receive our promotional or mailing materials, please call 2277 1088
    • Receive paperless monthly statements online (American Express does not issue paper-based statements to individually billed Card members)

    To register, access account login and follow the registration instructions, choose the 'Paperless Statement' delivery option, and continue the registration steps to confirm a successful set up.

    Account Login
  • Access to Cash When Needed

    While Corporate Card can be used for most day-to-day business expenses there are times when cash is required. For your convenience the Corporate Cash6 service ensures you are never stranded without access to cash.

    Card Members enrolled in the Corporate Cash service can use their Cards to access cash from ATM locations worldwide. Withdrawn cash is billed to individual Corporate Card accounts and appears as a charge on the next statement after the withdrawal occurs. A transaction fee applies to each withdrawal.

    Access to this service is not automatic. You require approval from your Company's authorised signatory to complete the separate Corporate Cash enrolment form. In addition, proof-of-identify to comply with government requirements may be required. Please note you cannot delegate someone else in your Company to enrol on your behalf.

    If your Company enrols for this service, you may also be bound by any internal policies limiting the amount you are able to withdraw. Please refer to your Company's internal policies (where applicable) to ensure compliance with your Company policies.

    Please contact your Company's programme administrator for more information.

Insurance & Security

  • Business Travel Accident Insurance7

    You are eligible for up to HK$2,000,000 in accidental death or dismemberment coverage while travelling on business trips booked using the Card; personal trips undertaken whilst on a wider business trip receive limited coverage.

  • Accident Medical Expense Extension

    Accident Medical Expense Extension of up to HK$250,000 provides reimbursement for medical expenses incurred as a result of an injury sustained while travelling on business.

  • Hijack Coverage

    When scheduled common carrier travel tickets are charged to the Corporate Card, are automatically provided with Hijack Extension coverage for:

    • Up to HK$19,500 after the first 24 hours
    • Up to HK$39,000 after the first 72 hours
  • Travel Inconvenience Insurance

    When travel tickets are charged to your Card, you automatically get the added protection of inconvenience insurance coverage. At no additional fee, you’ll receive Travel Inconvenience Insurance, which provides reimbursement of up to HK$2,500 for accommodation and essential clothing due to a delayed or cancelled flight, missed connections and luggage delay. The insurance also includes reimbursement of up to HK$10,000 for lost luggage.

  • Emergency Card replacement

    If your Corporate Card is lost or stolen, please report this incident immediately on 2811 6122. Lines are open 24/7.

    You will be issued with a replacement Card virtually anytime, anywhere, usually within 1 to 2 business days and at no cost.
    Upon notification, we will accept full responsibility for all unauthorised charges from that point on. And if you notify us right away, your liability is limited to HK$250.

  • Fraud Protection With SafeKey®

    The American Express Corporate Card guarantees protection against fraudulent transactions on your Card, provided you have taken responsible care and as long as we are notified immediately8 after discovery of any fraudulent transactions, in compliance with Card Terms and Conditions. American Express SafeKey further enhances online transaction security with added security measure to safeguard your online purchases.

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Mobile Tools & Travel ResourcesMobile Solutions

Stay in Business, Wherever Business Takes You

Manage Your Account, Benefits and More

  • The AMEX Mobile App

    The Amex Mobile app makes it easy for you to access and manage your Corporate Card account. You can view transactions, verify charges digitally, and make payments virtually anytime, anywhere with an internet connection, if needed.

Cathay Pacific Elite Corporate Card Member Benefits
Benefit Terms

1. Global Assist Hotline: You must arrange all medical and visitor transportation. As the Global Assist Hotline is an assistance service, we cannot reimburse you for expenses you incur on your own. Please refer to the Global Assist Summary of Coverage for additional details and restrictions.

2. Effective August 1, 2016.

3. Card Member Rewards: Asia Miles is managed and operated by Asia Miles Limited (AML) and participation in Asia Miles is subject to the Asia Miles terms and conditions set out at www.asiamiles.com. You must be an Asia Miles member to earn and redeem Asia Miles. Your employer must confirm your eligibility to enrol in the Card Member rewards programme where you'll earn Asia Miles for spending on your Corporate Card. An annual fee currently HK$400 applies and is only open to individuals. Asia Miles will be transferred each month to your Asia Miles account – Card Members can refer to their monthly Card statement for a summary of Asia Miles earned and transferred. For all Asia Miles balance enquiries or to redeem Asia Miles, visit www.asiamiles.com

The following types of charges are not eligible for Asia Miles: charges processed and billed prior to the enrolment date, cash advance and other cash services, Corporate Cash, American Express Travellers Cheque purchases, American Express Gift Cheque or Travel Gift Certificate purchases, charges for dishonoured cheques, finance charges, late payment and referral charges, tax refunds from overseas purchases, annual membership fee, express cash handling fee, fees relating to foreign currency transactions, tax bill payment, and for any utility, gas and electricity payment on Card Members' Card Accounts.

4. Bonus Miles: Corporate Card Members enrolled in the Card Member rewards programme will receive a spend bonus of 1,500 Asia Miles if their spend on American Express Cathay Pacific Corporate Card accumulates HK$200,000 or more spend during the 12 months ending on the Card Member rewards programme anniversary date. Elite Corporate Card Members enrolled in the Card Member rewards programme will receive a spend bonus of 3,000 Asia Miles if their spend on the American Express Cathay Pacific Elite Corporate Card accumulates HK$400,000 or more spend during the 12 months ending on the Card Member rewards programme anniversary date.

5. American Express Selects: Terms and Conditions apply.

6. Corporate Cash: Requires Company participation and Card Member enrolment. Subject to terms and conditions.

7. Business Travel Insurance: The plan is underwritten by Chubb Insurance Hong Kong Limited, American Express International, Inc. does not act as an agent or fiduciary for you, and American Express International, Inc.  may act on behalf of the insurance provider, as permitted by law. Exclusions and limitations apply. Please refer to your Travel Protector plan for details.

8. SafeKey®: Secure online shopping with American Express SafeKey. Click here to learn more.