Frequently Asked Questions

We have American Express® Corporate Card program and Business Travel Account (BTA) that can help you manage the corporate T&E expenses for your organization.

To learn more about these solutions, contact us and an American Express representative will discuss your specific business needs and help determine the payment solution that is right for your company.

It may take up to15 working days to process your application, subject to the receipt of the duly signed application form and complete supporting documentation

NO. There is now no requirement of submitting two separate documents for proof of identity and proof of address. If any one of the officially valid documents (as listed below) submitted at the time of applying for a Corporate Card has both, identity and address of the person, there is no need for submitting any other documentary proof. For a list of valid and acceptable KYC documents please visit www.americanexpress.co.in/corporatekyc.

In certain cases, the Bank may accept a copy of alternate documents as a KYC document. Click here to get the list of the acceptable documents.

The document should be valid at the time of applying a Corporate Card. Please contact your Program Administrator or the helpline to know more.

Time intervals for periodic updation of KYC for existing low/medium and high risk customers have been increased from 5/2 years to 10/8/2 years, respectively.

If you need to report your lost or stolen Card, call our 24 hour Card Member Help Line.

In case your card is damaged you may opt for Card replacement by using our online services. Simply log into your American Express Account Online and select the "Request Card replacement" option in the "Manage your account" section.

With online services you can:

Check your account balance

View/Download previous Card statements

Check & redeem your Membership Rewards points

Manage your account and use the self service options like:

• Access PIN management services to select or view your PIN New
• Request Card replacement
• Choose Your Card Alert Preference
• Dispute charge or fee
• Dispute Merchant transaction
• Change a Direct Debit Option
• Advise us of missing payments
• Statement delivery options
• Add a Card to your Online Services Account
• Remove a Card from your Online Services Account
• Additional dispute information
• Change Contact Details
• Change Email Address or Mobile Number for Card Alerts
• Change your password
• Customer Privacy Choice

To log in or register for online services click here

You can easily register for your Account anytime of the day or night, anywhere in the world. Registering for Online Services is free and fast - it only takes 3 simple steps. Please have your Card at hand when you register.

<step1> Create a user ID and password

<step2> Enter your Card number

<step3> Provide security information

Click here to register for Online Services.

You can pay by any of these convenient methods:

• National Electronic Funds Transfer (NEFT) – Settle your American Express Card bill payments online the very next day from any bank through National Electronic Funds Transfer (NEFT). Make sure to fill in the following details while registering your Card as a Payee

  Payee Name : American Express
  Payee Account No : 37XXXXXXXXXXXXX(XX below represents the last 13 digits of your Card number)
  Bank Name : Standard Chartered Bank
  Payee Account Type : Current
  IFSC Code : SCBL0036020
  Branch Address : Standard Chartered Bank, Narain Manzil. 23 Barakhamba Road, New Delhi 110001

  In case you are making a payment via Standard Chartered Online Banking, the IFSC code is not required. You may simply select the option 'Transfer to another SCB bank account' to process the payment.

  Simply initiate your funds transfer before 3 p.m. on weekdays* and by 10 a.m. on weekends** for next day credit to your American Express Card excluding Sunday and public holidays. Also make sure to put in the correct Card number to avoid a transaction failure

  *Subject to timely processing by your bank.

  **A reference to weekends includes working days falling on either a Saturday or a Sunday of any given week as notified by the Reserve Bank of India or by any other relevant authority. A weekend however does not include any holiday as notified by the Bank or by any relevant authority.

• Online – Pay your Card bill, online anywhere anytime in three simple steps. Just log on to www.americanexpress.co.in. Click on ‘Pay your bill now’. Fill in your Card details and the bank account from which you would like to make the payment.

• RUPAY/UPI/UPI QR Code - We also accept payments through following electronic modes:

  1. Debit Card powered by RuPay;
  2. Unified Payments Interface (UPI) (BHIM -UPI); and
  3. Unified Payments Interface Quick Response Code (UPI QR Code) (BHIM-UPI QR Code).

• Crossed Cheque / Draft – Please make your crossed cheque/draft payable to AEBC Card No. 37** ****** *****. Please mention your name and contact number on the reverse of the cheque.

  The cheque/draft should preferably be dropped in an American Express drop box at least 4 working days prior to the payment due date to ensure timely credit to your card account and avoid levy of penal charges.

• Drop Boxes – Find the nearest drop box location where you can drop your cheque or draft.
  

• By Mail – Please send your payment to American express Banking Corp., Cyber City, Tower C, DLF Bldg No. 8, Sector 25, DLF City Phase II, Gurgaon – 122002.

• Direct Debit – You may also enroll for direct debit each month from your Bank account and credit the Card Account with the total amount due in the monthly statement through the National Automated Clearing House (NACH) Debit option introduced by the National Payments Corporation of India(NPCI)

Yes, American Express® Mobile App is available for iPhone® and Android™ devices. You can make a payment, view recent transactions and more on move. There is no new registration needed - you simply log-in with your current username and password for your American Express Online Card Account.

Click here to know more about statements.

Yes, you can request for a reprint of your previous Card statements, however a charge of Rs.100 plus applicable taxes per copy will be charged for paper statements older than 3 months. You can also view your duplicate statements by accessing your American Express account online. This is a free service which gives you access to official copies of your Statements. Simply log in to your American Express Account Online and click on Download PDF statements.

You can refer to the detailed interest charge illustrations on the Most Important Terms and Conditions available here.

To view your unbilled charges online you can click on "View Latest Transactions" from the "My Account Summary" page. Click here to log in to your American Express Account online.

Log in or register now to go Paperless today

You can always switch back to paper statements by simply updating your preferences online.

The online enrolment facility is available only for active Card members. In case of any assistance give us a call at any time on our 24 Hour Cardmember Helpline.

Yes

American Express Corporate Payment Solution provides unique benefits on each of its solution:

For American Express Corporate Card Program, click here

For American Express Business Travel Account, click here

For all other offers, click here

Individual MR program helps card members in earning and owning points. The earn and redemption rate vary across corporate card programs.

Cardmembers can utilize their accrued MR points for the following categories:

• Airlines Frequent Flyer Programmes

• Lodging

• Retail/Merchandise

• Products & Services

• Gift cards

Click here to know more about American Express Membership Reward program

You can check your Membership Rewards points online by Registering for Online Services or logging in if you have already registered.

Yes, your company has an option to enrol into Corporate Membership Rewards (CMR) Program. In a CMR, company earns and owns points linked to multiple corporate cards. Company earns 1 Membership Reward Point for every Rs 50 spent on all spends and 1 Membership Reward Point of every Rs 100 on fuel and utility* spending.

Company can avail the benefit by either redeeming cash back on travel & non travel related charges or purchasing business products & services from accrued MR points.

* Telecommunications includes providers of land line phones, mobile phones, cable and other pay TV services, and calling cards. Fuel includes petrol, diesel, CNG from Oil Marketing Companies (OMC’s). Other utility services includes providers of household/domestic electricity, gas and water. These providers can be government departments and agencies including local/provincial/state/territory/municipal organizations], public housing societies and apartment associations.

Yes, American Express Cards enable you to obtain cash billed to your Card account by enrolling in the Corporate Cash™ facility.

Corporate Cardmembers may use their Corporate Card to access cash advances and withdrawals from ATMs in India or overseas and from other locations as offered by us from time to time, subject to written authorization from your company. To download the form please click here

Once enrolled for the Express Cash facility, you can withdraw cash from the ATMs using the PIN provided by us. To change your PIN number, please contact us at the American Express Corporate Services Helpline phone numbers.

You can withdraw cash from our Partner ATM's bearing the following logos.

For further information on ATM's in India - you can count on personalised service from American Express. Give us a call at any time on our 24 Hour Cardmember Helpline. In case you wish to locate American Express ATMs in other countries click here.

We will remove the amount under review from your required payment due so that you do not have to pay the disputed amount while under investigation.

Client can call the 24 hours Corporate Services Helpline numbers or submit to American Express in writing within 60 days of the date of statement. American Express would take reasonable steps to assist the Cardmember by providing information in relation to charges to the Card Account. If the Cardmember does not notify American Express of an error or omission in the statement within 60 days of the date of statement, the statement will be conclusively settled to be complete and correct except for any amount, which has been improperly credited to the account.

A written acknowledgement will be sent confirming the dispute is taken up with the merchant/ will advice any further documentation which is required from your end to address the claim.

We will send a written communication advising about the outcome of your dispute.

We will ensure an end-to-end resolution is given once we have taken up the dispute. Still, if you desire, you may contact the merchant.

Yes. Certain disputes like-cancellation, paid by other means, refund promised by the merchant, merchandise returned, etc, require documented proof and therefore, kindly retain documented proof validating the same.

You cannot link your Personal American Express Card to your Corporate Card Account

You will be charged 3.5% of the transaction amount as a mark-up fee for foreign currency transactions.