Contact Us

Membership Service Center

Check your bill or contact us about our various services. You can also check your Membership Rewards® point balance 24 hours a day using our automated phone service.

Membership Service Center

0120-974990

(9:00am - 5:00pm / closed Sat., Sun., and national holidays)

  • Have an emergency? We can be reached 24 hours a day, 365 days a year.
  • Please call 03-3220-6100 if you cannot reach us using the toll free number in Japan or when calling from your mobile phone.

To report a lost or stolen credit card

Contact the Membership Service Center immediately to report a lost or stolen credit card.

Membership Service Center

0120-974990 (24 hours a day, 365 days a year)

From overseas: Call collect to 81-3220-6100

For preauthorizations

Preauthorization Section

0120-206165

(9:00am - 5:00pm / closed Sat., Sun., and national holidays)

Overseas Assist

For assistance when abroad / 24-hour services in Japanese

* An asterisk indicates collect calls accepted

  • United States (including Hawaii and Alaska): 1-800-866-8630
  • Canada: 1-800-866-8630
  • Latin America / The Caribbean: *1-804-673-1669
  • France: 0800-90-86-29
  • Germany: 0800-181-0740
  • UK: 0800-824-482
  • Spain: 900-99-4446
  • Italy: 800-871-972
  • Switzerland: 0800-55-47-02
  • Other Countries in Europe (former USSR / Africa / Middle East): *44-20-8840-6462
  • Australia: 1800-553-154
  • New Zealand: 0800-44-9347
  • Hong Kong: 800-96-3012
  • Singapore: 1800-535-1561
  • South Korea: 00798-651-7031
  • Taiwan: 00801-65-1168
  • Other Countries in Asia / Oceania: *65-6535-1561

Golf reservations

American Express Golf Desk

0120-020789

(10:00am - 5:00pm / closed Sat., Sun., and national holidays)