[Card with IC Chip]
You can register a PIN either at Online Services (Japanese language only) or our Automated Voice Guidance System.
To the Card Members who receive card with IC chip as a renewal card for the first time:
Please note that you will be able to register a PIN from the 1st of the month after the month you received the card.
● Via Website (Japanese Language Only)
You can register a PIN at “Online Services” anytime.
Please refer “How to register a PIN” for the step-by-step instruction.
● Via Telephone
The 24/7 Automated Voice Guidance System will assist you to set a PIN.
Please call 0120-974990.
[Card without IC Chip]
Please call our Membership Services Center at 0120-974990 (9:00a.m. – 5:00p.m., Monday through Friday, closed Sat/Sun/holidays), and ask for PIN registration.
The first PIN is issued automatically from American Express and is sent to you by letter.
To change the initial PIN, please call at 0120-456375 or 03-3220-6624 (9:00a.m. – 5:00p.m., Monday through Friday, closed Sat/Sun/holidays).