For Programme Administrators
Contacts for Programme Administrators and Authorised Signatories. (Please note this is not for individual Card Members).
PA Servicing Team
For all general account enquiries such as:
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Payment Allocations and Remittance
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American Express @ Work
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Multiple Corporate Account enquiries
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New Card applications
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Credit related enquiries
Phone: 1800 732 2566 – Option 2
Abroad: (+65) 6732 2566
Fax: 800 186 0034
Email: castsingapore@aexp.com
Operating Hours: 8.30am – 7pm Monday to Friday except Public Holidays
BTA Servicing Team
For all BTA queries including disputes and account queries.
Phone: (65) 6507 7494
Fax: (65) 6295 0950
Email: bta.singapore@aexp.com
Operating Hours: 9.00am-5.30pm Monday to Friday except Public Holidays
Credit Enquiries
For all credit related queries for authorised personnel.
Phone: (65) 6507 7474
Fax: (65) 6507 7484
Email: CreditServicesCorpCardUnit@aexp.com
Operating Hours: 9.00am-5.30pm Monday to Friday except Public Holidays
Product Support Helpdesk
For technical enquiries regarding:
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SIFT
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e-DATA
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Assistance using @ Work Customised reporting
Phone: 800 6161 920
Email: GCSProductSupport.AmericanExpress@aexp.com
Operating Hours: 8.30am – 6.30pm Monday to Friday except Public Holidays
New Accounts
For enquiries on:
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New Applications
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Global Limits
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Corporate Purchasing Card Limits
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Cash Access applications.
NOTE: Card applications need to be printed very clearly in black ink for accurate transcription from the received fax.
Phone: (65) 6298 0110
Email: New.Accounts.Corporate.Singapore@aexp.com
Operating Hours: 8.30am – 6.30pm Monday to Friday except Public Holidays
Payment Allocations / Remittance Team
For enquiries on payment allocations.
NOTE: Ensure that on the same day the bulk EFT payment is made, that a remittance advice is faxed to the remittance team. The remittance advice must be very clear with the whole Card number and the amount to be allocated against each Card, as well as the date that the bulk EFT payment was made. Please fax the remittance advice on the same day the bulk EFT payment is made.
For all enquiries from authorised personnel please contact the PA Servicing team.
Fax: (65) 6507 7484
