corporate gold card

American Express® Corporate Gold Card

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Service & Support

‡ Benefit Terms

  • Controlled Access to Cash

    Provide convenient access to cash while travelling with American Express Corporate Cash1. Enrolled Card Members can use their Cards to access the local currency equivalent of US$1,000 every seven days from ATMs worldwide. The withdrawal is billed to individual accounts and appears as a charge on the next statement following the withdrawal. A transaction fee applies to each withdrawal. Enrolment required.

  • Customer Service

    Professional and dedicated customer assistance is always just a phone call away. So whether you have billing enquiries, emergency replacement Card requests or need information or access to a Card benefit or service, we’re ready and able to provide the support you need.

  • American Express Consulting

    Our experienced consultants can tailor cost-saving solutions that will assist you with all aspects of expense management, including supplier consolidation, process and policy development and spend management.

  • Emergency Cheque Cashing

    If you need to cash a personal cheque urgently, you can use your Corporate Card as a valuable form of security. You can cash a personal cheque for up to US$1,000 every 7 days in Singapore and every 21 days while overseas at American Express Foreign Exchange Services Offices worldwide.

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Travel

‡ Benefit Terms

  • Emergency Global Assist® Hotline

    For legal and medical emergencies while travelling, Card Members can call the Emergency Global Assist Hotline2 service 24/7 to speak with an English-speaking lawyer, doctor or service provider who can help with cash wires, lost luggage or passports. The service is available virtually anywhere in the world, whenever Card Members travel more than 200km from home, for up to 90 days2.

  • Worldwide Customer Care Services

    Card Members who book their travel through one of our American Express Travel Service or Representative Offices can enjoy the security and support of our extensive American Express Worldwide Customer Card services. Our friendly, highly trained staff in over 2,200 Travel Service3 locations in more than 140 countries and territories worldwide will help with the following services:

    • Reconfirmation of air-tickets
    • Flight rescheduling
    • Sight-seeing arrangements
    • Hotel and car rental reservations
    • Currency exchange

  • Assured Reservations

    When Card Members book travel arrangements through American Express Travel Services and paying with the Corporate Gold Card, the Worldwide Select Hotel programme ensures that their room will be held for arrival until checkout time the following day. The American Express Worldwide Select Hotel Guide is available through your American Express travel consultant.

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Insurance & Coverage

‡ Benefit Terms

  • Travel With Peace of Mind

    American Express Corporate Card programmes provide several travel-related insurance benefits to Card Members for no additional charge. The Corporate Card gives your business travellers access to the following reassuring insurance coverage and travel assistance services:

    • Business Travel Accident Insurance4 of up to S$1,000,000 provides accidental death or dismemberment coverage while travelling on business trips booked using the Card; personal trips undertaken whilst on a wider business trip receive limited coverage
    • Overseas Medical Extension5 of up to S$500,000

  • Air Travel Without Worry

    Your Corporate Gold Card takes care of you on the ground and in the air. Take the skies knowing you’re covered by:

    • Missed Connection protection of up to S$400
    • Flight delay coverage of up to S$400
    • Over 2,200 Travel Service locations globally provide personalize travel assistance

  • Luggage & Personal Possessions Insurance

    When travel tickets are charged to your Card, you automatically get added protection for your baggage and personal items. At no additional fee, you’ll receive:

    • Up to S$500 if your luggage is delayed
    • Up to S$1,000 for lost or stolen luggage
    • Up to S$9,000 in baggage and personal possessions insurance
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Rewards & Savings

‡ Benefit Terms

  • Corporate Membership Rewards® Programme

    The American Express Corporate Membership Rewards programme enables your company to earn points on all company expenses6 and redeem these points for a variety of rewards. Your company can quickly accrue by consolidating points earned on multiple Cards into a single Corporate Membership Rewards account. Charge all of your business purchases to the enrolled Cards and earn 1 point for every S$1.60 you spend7.

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  • Membership Rewards Programme for Employees

    The Membership Rewards program8 encourages employees to use the American Express Corporate Card by allowing them to earn points on their corporate spend. Gain control and visibility while rewarding your employees with a programme that boasts a comprehensive list award options, including gift cards from the finest retailers, premium entertainment and dining access and much more. In addition, points can be redeemed for travel booked through our travel partners.

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  • Savings With Singapore Airlines

    The American Express and Singapore Airlines relationship benefits your company with substantial savings on business-related travel. Enrol in the Singapore Airlines Corporate Travel Programme to receive a variety of cost-saving benefits, including discounts, rebates and bonus points in your employees’ Membership Rewards accounts9.

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  • American Express Selects

    The American Express Selects programme enables Card Members to access savings of up to 20% on dining as well as wide range of discounts and special offers for travel, entertainment and shopping. Business travellers worldwide value this unique tool.

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Management
Tools

‡ Benefit Terms

  • 24/7 Access to Your Account Online

    The Manage Your Card Account online services allows Card Members to review and reconcile their expenses online, without having to wait for monthly Corporate Card statements. The complimentary service makes it easy to keep up with your Card activity, manage your account and check your Membership Rewards programme balance10 online or on your mobile device.

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  • Manage Your Entire Card Programme

    American Express @Work® is an online management tool that allows Programme Administrators to perform day-to-day tasks. Enrol to access to a secure browser where administrators can apply for, cancel, and suspending Cards; monitor policy compliance; track expenses; and access and create reports.

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  • Card Liability Options and Protection

    American Express offers Combined and Corporate liability options. Combined liability ensures your Company is only liable for business charges, while personal charges are the responsibility of the employee. With Corporate liability the Company is liable for all charges incurred. However, the Company and Card Members are not liable for any unauthorised use of the Card.

  • Flexible Spending Limits

    Your Company can request that spending limits be set for individual Card Members for total expenditure each month or by individual transaction. Spending limits provide a high degree of reassurance and comfort.

  • Select Your Billing and Payment Options

    American Express offers a variety of billing and payment options to coordinate with your Company’s internal accounting systems and schedules. You can choose to track and manage payments with individual or central billing and statements11.

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Mobile Solutions

‡ Benefit Terms

  • Access Your Account Virtually Anytime, Anywhere

    The Amex Mobile app makes it easy for you to manage your Corporate Card account, virtually anytime, anywhere. Combined with Manage Your Card Account online services account, the app enables you to conveniently view transactions, verify charges digitally and make payments. Available on iOS and mobile web platforms.

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  • Corporate Travel Tips

    Search destinations worldwide that are frequented by Corporate Card Members to find out where savvy travellers are staying and dining, how to commute, plus what to do when you get there.

    Search Destinations*

    *Please note by clicking on this link, you will be directed to a US American Express website. All use of this site is subject to the U.S. American Express Terms of Service and Privacy Statement, and all applicable U.S. laws.

  • Frequent Travellers Suite – Coming Soon

    American Express and our partners will soon offer Card Members more robust mobile solutions including apps to help you simplify expense management and better manage your travel itineraries and Card benefits.

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American Express® Corporate Gold Card
Benefit Terms

1. Corporate Cash: The transaction fee is 5% of the total amount. Access to the Corporate Cash service is not automatic. Your Company needs to register for this service and Card Members must then enrol individually with American Express. In addition, proof of identity to comply with government requirements may be required. Card Members will be informed via post when they have been enrolled and will be supplied with a PIN. Please note that Card Members cannot delegate a colleague in their Company to enrol on their behalf.

2. Emergency Global Assist®: As the Global Assist Hotline is an assistance service; we cannot reimburse you for expenses you incur on your own. Please refer to the Global Assist Summary of Coverage for additional details and restrictions.

3. Travel Services & Foreign Exchange: All services are subject to local laws and cash availability. Not all services are available at all locations.

4. Insurance: Please refer to your insurance certificate for details. Insurance is underwritten by Chubb Insurance Singapore Limited and is subject to the Terms and Conditions of cover. Exclusions and limitations apply.

5. Overseas Medical Extension: Subject to exclusion of the first S$150 of each and every claim and each every occurrence. Other exclusions may apply. Refer to T&Cs for details.

6. Corporate Membership Rewards® Programme: A company may participate in the Corporate Membership Rewards Programme and open a Programme Account subject to approval from American Express. A Programme Account cannot be linked to an individual Membership Rewards Programme Account. American Express® Corporate Gold Card, and American Express® Corporate Green Card are eligible for enrolment. A company must enrol the Card(s) it wishes to earn points under the Programme. Annual fee for participation in the Programme is S$75 per Card, inclusive of GST, that is enrolled in the Programme.

7. Corporate Membership Rewards points accrual: Except for promotional offers and the exclusions stated below, spend on Cards enrolled in the Programme will earn one (1) Corporate Membership Rewards point for every S$1.60 billed to a valid and enrolled Card Account that is in good standing at the time of billing. Points cannot be transferred to any other Corporate or individual Membership Rewards Programme Account. Points will not be accrued for charges processed, billed or prepaid prior to the Enrolment Date; cash advances, Corporate Cash, Express Cash, Foreign Exchange or any other cash services or transactions; American Express travellers cheques; fees and charges for dishonoured payments; finance charges; fees and charges, including without limitation joining fees, Card fees, Corporate Membership Rewards Programme fees, late payment charges or foreign exchange fees; charges in relation to promotional offers that are excluded from points accrual; charges for which we do not receive payment in full for any reason; balances transferred from other Card Accounts; and any credits that are posted to a Card Account, including those arising from returned goods or services or from billing disputes.

8. Membership Rewards® Programme: Membership Rewards enrolment required (an annual fee applies). Subject to the Terms and Conditions of the Membership Rewards programme. Your Company must allow participation in Membership Rewards to be eligible to enrol. Enrolment to the programme is not automatic and an annual fee applies. You must enrol yourself and cannot delegate someone else in your Company to do so on your behalf.

Points will be awarded as long as your Card Account remains valid and enrolled in the Membership Rewards Programme, and provided it remains in good standing and is not cancelled for any reason. Corporate Cards issued in Singapore by American Express International, Inc. will earn one point for every S$1.60 spent. If you cancel your enrolment from the Membership Rewards Programme, you must redeem any points within 30 days of cancellation; otherwise the points will be forfeited. If your Card Account is cancelled or terminated, any points in your Membership Rewards account will be forfeited on the date of account termination

For full Terms and Conditions visit www.americanexpress.com.sg/myrewards

9. Singapore Airlines Corporate Travel Programme: American Express will provide a rebate to companies that sign up for a new American Express Corporate Card Account ("the Account") during the Promotion Period in the amount of 50bps (0.5%) calculated on total Singapore Airlines (SIA) and SilkAir (MI) spend on the American Express Corporate Card and linked Business Travel Account. SIA and MI spend means amounts spent on an Account in the Promotion Period to purchase Singapore Airlines and/or SilkAir fares charged to Singapore Airlines’ merchant account. This rebate will be paid as a cheque on the 12-month anniversary of the Account set up. The cheque will be forwarded to the authorised signatory of the Company at the Company’s authorised address within eight (8) weeks of the Account anniversary.

Companies enrolled to the Corporate Travel Programme (CTP) will be eligible to book the qualifying discounted fares outlined through one of SIA’s appointed travel agents, a list of which is maintained at www.singaporeair.com/pdf/local/sg/list-of-appointed-agents.pdf. All corporate discounts are maintained at 5-8% except for Business Class return Singapore-Kuala Lumpur at 3%.

The Membership Rewards Bonus Offer is only available to Card Members enrolled in the American Express Membership Rewards programme who are able to earn loyalty credits supplied by American Express ("Membership Rewards points"). American Express will provide a series of Membership Rewards bonus points upon satisfaction of three (3) thresholds of Singapore Airlines and/or SilkAir spend ("SIA spend") on the American Express Corporate Card. Card Members mean employees of Companies who hold an American Express Corporate Card. SIA spend means amounts charged to an American Express Corporate Card to purchase Singapore Airlines and/or SilkAir fares charged to Singapore Airlines’ merchant account during the term of the Promotion.

The bonus points cannot be converted into cash and will be credited directly into the Card Member’s Membership Rewards account within eight (8) weeks of the Card Member’s satisfaction of a spending threshold on the American Express Corporate Card.

The Promotion is also subject to the terms and conditions of the Membership Rewards programme, which are available at www.americanexpress.com.sg/myrewards

10. Manage Your Card Account: Subject to the Terms and Conditions of the Membership Rewards programme.

11. Central Billing: The centrally billed option is only available to existing customers who are set up with this billing option.