American Express
Insights Network
Thursday 12 November,
The Savoy

The Savoy


The Future of Payments: Business in a Cashless Society

From Apple Pay to bitcoin, the evolution of payment technology is moving at an unprecedented rate. The rapid adoption of smart phones and tablets is leading to a convergence of the offline and online world, transforming our economy for good. But what does a cashless society really look like, and what does this mean for UK businesses?

The third event in our 2015 Insights Network series will look to answer these questions, exploring the topic of the future of payments.

Take this opportunity to hear the views from an expert panel, made up of a selection of eminent speakers in the field of payment technology, and chaired by BBC journalist, newsreader and presenter, Fiona Bruce.

The discussion will deep dive into this emerging industry, analysing the benefits and limitations of new payment methods, and focus on what this means for consumer confidence, cyber security and your bottom line. The illustrious panel will draw upon their own experiences to create a lively, informative and fascinating debate.


Mike Jackson
Vice President & General Manger, Merchant Services UK & Nordics

Mike has been with American Express for more than 20 years and has extensive business development and management experience gained across multiple segments, markets and regions. He has held his current role since February 2015, leading the teams responsible for the acquisition and management of American Express merchants in the UK and Nordic region. Prior to this, Mike was responsible for American Express’ Global Client Group, heading up the global card acceptance relationships of some of our largest merchants headquartered in Europe.


Fiona Bruce
BBC journalist, newsreader and presenter

Following a strong performance chairing the first of the 2015 American Express insights events, Fiona is returning to lead the second of this year’s discussions. One of the BBC's best known news, current affairs and investigative reporters, Fiona has fronted many BBC flagship programmes. Fiona's universal appeal stems from her ability to strike the right balance between formality, getting to the heart of the issue, and putting people at ease.

The Panel

Shashi Verma
Director of Customer Experience, Transport for London

Shashi is responsible for TfL’s revenue collection system including the Oyster card; advising the Mayor of London on fares and ticketing policy; and for running TfL’s customer service operations. He has led the development of contactless payments on TfL’s systems and more recently led the integration of ApplePay - a globally leading innovation in the public sector.

David Birch
Director of Innovation, Consult Hyperion

Described in The Telegraph as “one of the world’s leading experts on digital money”, David is a digital identity consultant who has worked with payment brands, telecommunications providers and international organisations including the OECD. Coined by The Independent as a "grade-A geek", David is a renowned thought leader in digital money and has presented a TED Talk on how to stop identity theft in the digital age.

Chris Harris
Director at Ingenico Northern Europe

Chris' expertise lies in Payment Terminal and Payment Services in the UK, Eire and Nordics. Prior to joining Ingenico Group he held senior roles at leading payment organisations including Barclaycard and Datacash (now owned by Mastercard) enabling him to obtain a unique understanding of the European payments and transaction processing landscape.

Philip Clarke
Founding Partner, Hunch

Philip advises Europe's biggest businesses on next-generation growth, helping them to understand future market dynamics & designing brave and bold new services to exploit them. As a founding Partner at Hunch, he works with global banks, tech, retail and energy firms on next-generation commerce, the connected economy and future of the home.

Insights from this session will be shared here after the event.