corporate gold card benefits

AMERICAN EXPRESS® CORPORATE GOLD CARD

Welcome to your new American Express Corporate Gold Card

Your new Corporate Gold Card offers you an excellent range of benefits. Full details of your Card benefits plus your Insurance Documentation can be found in this welcome kit.

With first-class service and support, we’re here to help remove the stress from travelling and help make it more enjoyable.

This website offers a comprehensive guide to using your Corporate Gold Card. It also provides information on Travel Insurance and the Customer Services you can expect with your Card.

Welcome to Cardmembership

Getting Started

In business, some things have to be dealt with there and then, wherever you are. That’s where you Card can help.

From travel protection, to making dinner reservations after you’ve landed, the benefits that come with your Card can help you manage it all, effortlessly.

Using the Card
Please be sure you secure your Card against fraudulent use. To safeguard your Corporate Gold Card, please take the following preventative steps:

  • Sign the Card immediately, using a ballpoint pen.

  • Keep the Card in a conspicuous place in your wallet, so you will notice if it is missing.

  • When using the Card in any transaction, make sure that the Card you get back has your name on it.

  • When making telephone bookings, such as hotel reservations, only disclose the Card details when making definite orders.

  • Immediately destroy the Card if it has any incorrect spelling.

Enjoying the Benefits
No matter where you are or the time of the day, your Card provides you with a host of services and benefits to help make doing business easier.

All Benefits

What You Can Expect With Your Corporate Gold Card

Travel

  • WHEREVER YOU DO BUSINESS

    Your new Card provides you with a flexible and safe method of payment that helps meet the demanding requirements of the frequent business traveller.

    When you travel on business with your Corporate Gold Card, you can expect nothing less than exceptional service wherever you go. It gives you access to a great level of service, 24 hours a day, 365 days a year.

    Accepted at millions of locations globally, your Card enhances your travel experience, making it easier for you to do business around the world.

    Within this welcome kit, you’ll learn more about the exciting features and benefits of your Card. The welcome kit also provides information on Travel Benefits and the Customer Service you can expect with your Card.

    Please take a few moments to review the comprehensive list of benefits and services available with this membership.

  • PRIORITY PASS

    Your Corporate Gold Card provides you access to over 700 VIP lounges in more than 120 countries and 400 cities around the world, courtesy of Priority PassTM.

    Annual Priority Pass Prestige Level membership normally costs US$/€399 or lounge visits are charged at US$27/€24 per visit on Standard Level membership, but membership and lounge visits are complimentary for you as a Corporate Gold Cardmember.

    To be certain of enjoying this benefit, you need to complete and return the enrolment form provided. You can access the form for Dollar Corporate Gold Card here and for Euro Corporate Gold Card here.

    Make sure you don’t miss out, sign up today.

  • Global Assist

    Our 24/7 Global Assist Helpline provides valuable pre-trip information and global assistance in a medical, legal or personal emergency for you or a member of your dependent family while travelling outside the UK:

    • Medical Emergency Assistance: From hospital admissions to replacement of broken, lost or stolen glasses or contact lenses
    • Legal Emergency Assistance: Lawyer referrals or advance payments could be included in this service
    • Personal Assistance: Information for preparing a journey, visas, passports, customs and duty regulations, or even referrals to embassies or interpreters
    • Travel Oriented Assistance: Cash advances, luggage assistance or assistance for return trip will be provided

    Contact the Global Assist Helpline on UK number
    +44 (0) 1737 815 086 for assistance.

    Our Global Assist service does not charge you for making any of the necessary arrangements. Cash advances, medical, shipping and other costs are charged to your designated Corporate Gold Card, therefore approval will be sought prior to incurring any costs.

Rewards

  • MEMBERSHIP REWARDS®

    The Membership Rewards1 programme is the loyalty programme from American Express that rewards you for using your Corporate Gold Card2.

    Once enrolled in the programme, you will earn one Membership Rewards point for every Euro or Dollar of eligible spend you charge to the Card3. These points can then be redeemed for flights, weekend breaks and various items or experiences.

    To sign up for Membership Rewards or for further information, call us on
    +44 (0) 1273 864 864 . Enrolment is free for the first year and for an annual fee (currently US$/€36.00 inc VAT) thereafter. Please note that enrolment to the programme is subject to your company’s policy and approval.

Service

  • CUSTOMER SERVICES

    A highly trained team of dedicated Customer Care Professionals is on hand 24/7 to help you with:

    • Emergency Card replacement for lost, stolen or damaged Cards
    • Information on your monthly statements
    • Change of home or office phone numbers
    • Change of bank account details
    • Disputed charges or fraud
    • Enquiries about payment terms
    • All you need to know about your Card benefits

    For assistance, call our Customer Service Team on
    +44 (0) 1273 868 900

  • American Express World Travel Network

    Should you ever need any help or advice while you’re away on business, we have over 2,200 American Express Travel Service offices4 in 140 countries globally, staffed by English speaking professionals.

    Our offices offer:

    • Personalised online booking system for cars, hotel and flights
    • Assistance with visas, travel insurance and Card replacement
    • Emergency cheque cashing
    • Foreign exchange

    For address details for all the Travel Service locations, please visit amextravelresources.com/search

    Or call the Customer Service Team on
    +44 (0) 1273 868 900

  • Online Account Management

    Having signed up to Online Account Management, stay in control of your business expenses with online access to your account. It’s the most convenient way to manage your account, whatever time zone you happen to be in.

    Features include:

    • View your statement
    • Check your balance
    • Check recent transactions and payments
    • Update your contact details
    • Manage your Membership Rewards account

    To access Online Account Management, simply visit americanexpress.co.uk/myaccount and log in using your User ID and Password. You will be able to set your login details when you first register your Card.

  • Flexible Spending Privileges

    With your Corporate Gold Card, there is no pre-set limit on your spending unless your company sets one. Any Card that has a pre-set limit will be monitored to ensure this limit is not exceeded.

    For your protection, we may call you to confirm your identity if you make a purchase that seems outside of your normal spending pattern. If you anticipate making an out-of-pattern purchase, you can avoid a phone confirmation by contacting our Customer Service Team in advance.

  • Express Cash

    If your company participates in the Corporate Express Cash5 programme, you can use your Card to withdraw cash. To enrol, you should complete the Express Cash Enrolment Form.
    Your Programme Administrator can tell you whether your company participates in this programme and provide you with the Express Cash Enrolment Form if required.

Insurance

  • Business Travel Accident Benefits6

    In the event of an accident whilst travelling, your Card includes:

    • Business Trip:
      – US$/€400,000 for death, or the complete loss of limb, sight, speech or hearing as a result of an accident whilst travelling on a Public Vehicle, where the travel ticket was purchased on the Card account
      – US$/€350,000 if the accident occurs within 30 days of arrival on the outward travel leg (and prior to the return leg)
    • Personal Trip:
      - US$/€125,000 for death, or the complete loss of limb, sight, speech or hearing as a result of an accident while travelling on a Public Vehicle, where the travel ticket was purchased on the Card account

  • Business Travel Inconvenience Benefits6

    For flight tickets purchased with your Corporate Gold Card, you will receive:

    • Necessary expenses up to US$/€250 for flight delay, flight cancellation, overbooking or missed connection which causes a delay of 4 hours or more
    • Essential expenses up to US$/€250 for baggage delayed by airline for 6 hours or more
    • Expenses up to an additional US$/€850 for extended baggage delay by airline if baggage does not arrive within 48 hours of arrival

    For more information on your Travel Protection Benefits, click here

Mobile Solutions Tools & Travel Resources

Stay in Business, Wherever Business Takes You

MANAGE YOUR ACCOUNT, BENEFITS AND MORE

  • The AMEX Mobile App

    The Amex Mobile app makes it easy for you to manage your Corporate Card account. You can view transactions, verify charges digitally, and make payments anytime, anywhere with an internet connection, if needed.

    Learn More

  • Corporate Travel Tips

    Know where to stay, where to dine, what to do and how to get there with the American Express Corporate Travel Tips tool, which allows you to identify 1000’s of places frequented by Corporate Cardmembers globally.

    Visit Website

Important Contact Information

We’re Here to Assist You

Customer Services
+44 (0) 1273 868 900
The Customer Service Centre is available 24 hours a day, 365 days a year.

American Express Services Europe Limited Department 77, Brighton, United Kingdom BN88 1AH

Business Travel Accident Claims
+44 (0) 845 841 0059

Business Travel Inconvenience Claims
+44 (0) 870 600 0342

Global Assist
+44 (0) 1737 815 086

Travellers Cheques (lost or stolen)
+44 (0) 800 587 6023

Always quote your Card number and, when writing, include copies of Records of Charge, Statements and other documentation that will help us to resolve any enquiries as quickly as possible.

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Terms and Conditions

By using the Card, you will be accepting the Terms and Conditions applicable to the Card. A copy of the Terms and Conditions can be found here. Alternatively, please call our Customer Service Team at the number listed below for a copy of the Card Terms and Conditions. If you do not agree to them, you must not use the Card, please notify us on the number below, or cut the Card in half and dispose of it carefully. Please call +44 (0) 1273 868 900, 24 Hours a day, 7 Days a week.

1. Membership Rewards Terms and Conditions apply and can be found on the American Express website here.

2. The availability of the Membership Rewards programme is subject to local laws and regulations. Membership Rewards is available for all companies unless they choose not to participate in the programme.

3. Membership Rewards points are not earned on Balance Transfers, Cash Advances, American Express Travellers’ Cheques purchases, Foreign Exchange transactions, interest, fees, loading of pre-paid cards, and any amounts that are subsequently credited to your Card Account by way of refunds.

4. American Express Travel Service offices comprises a Travel and Foreign Exchange Service location of American Express. Not all services are available at all locations.

5. Please note that Express Cash application is subject to approval and application (Terms and Conditions apply). Cash access is granted subject to and governed by the terms of the agreement between American Express and your Company and may be withdrawn at your Company’s request at any time. Please be aware that limits and fees apply. Each time you make an Express Cash transaction a charge will apply of 4% of the value withdrawn or a minimum charge of US$/€10 will apply. Visit amexnetwork.com/atmfinder to find your nearest cashpoint.

6. Business Travel Inconvenience Benefits Terms and Conditions apply. Full details of the travel benefits currently available can be found in the Travel Protection Benefits booklet on the American Express website here.

American Express Services Europe Limited (AESEL) is authorised in the United Kingdom by the Financial Conduct Authority under the Payment Services Regulations 2009 (reference number 415532) for the provision of payment services. Registered in England and Wales with company number 1833139 at: Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX, United Kingdom. AESEL is, for insurance mediation activities only, an Appointed Representative of American Express Insurance Services Europe Limited (reference number 311684) who is authorised and regulated by the Financial Conduct Authority. Details can be found on the Financial Services. Register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Please be aware that for American Express products issued in the UK and obtained within the European Economic Area, the conduct of business activities will be regulated by that country’s insurance regulator.