AMERICAN EXPRESS® CORPORATE GOLD CARD

WHEREVER YOU DO BUSINESS

Your new Card provides you with a flexible and safe method of payment that helps meet the demanding requirements of the frequent business traveller.

When you travel on business with your Corporate Gold Card, you can expect nothing less than exceptional service wherever you go. It gives you access to a great level of service, 24 hours a day, 365 days a year.

Accepted at millions of locations globally, your Card enhances your travel experience, making it easier for you to do business around the world.

Within this welcome kit, you’ll learn more about the exciting features and benefits of your Card. The welcome kit also provides information on Travel Benefits and the Customer Service you can expect with your Card.

Please take a few moments to review the comprehensive list of benefits and services available with this membership.

PRIORITY PASS

Your Corporate Gold Card provides you access to over 700 VIP lounges in more than 120 countries and 400 cities around the world, courtesy of Priority Pass^TM.

Annual Priority Pass Prestige Level membership normally costs US$/€399 or lounge visits are charged at US$27/€24 per visit on Standard Level membership, but membership and lounge visits are complimentary for you as a Corporate Gold Cardmember.

To be certain of enjoying this benefit, you need to complete and return the enrolment form provided. You can access the form for Dollar Corporate Gold Card here and for Euro Corporate Gold Card here.

Make sure you don’t miss out, sign up today.

Global Assist

Our 24/7 Global Assist Helpline provides valuable pre-trip information and global assistance in a medical, legal or personal emergency for you or a member of your dependent family while travelling outside the UK:

• Medical Emergency Assistance: From hospital admissions to replacement of broken, lost or stolen glasses or contact lenses
• Legal Emergency Assistance: Lawyer referrals or advance payments could be included in this service
• Personal Assistance: Information for preparing a journey, visas, passports, customs and duty regulations, or even referrals to embassies or interpreters
• Travel Oriented Assistance: Cash advances, luggage assistance or assistance for return trip will be provided

Contact the Global Assist Helpline on UK number
+44 (0) 1737 815 086 for assistance.

Our Global Assist service does not charge you for making any of the necessary arrangements. Cash advances, medical, shipping and other costs are charged to your designated Corporate Gold Card, therefore approval will be sought prior to incurring any costs.

MEMBERSHIP REWARDS^®

The Membership Rewards¹ programme is the loyalty programme from American Express that rewards you for using your Corporate Gold Card².

Once enrolled in the programme, you will earn one Membership Rewards point for every Euro or Dollar of eligible spend you charge to the Card³. These points can then be redeemed for flights, weekend breaks and various items or experiences.

To sign up for Membership Rewards or for further information, call us on
+44 (0) 1273 864 864 . Enrolment is free for the first year and for an annual fee (currently US$/€36.00 inc VAT) thereafter. Please note that enrolment to the programme is subject to your company’s policy and approval.

CUSTOMER SERVICES

A highly trained team of dedicated Customer Care Professionals is on hand 24/7 to help you with:

• Emergency Card replacement for lost, stolen or damaged Cards
• Information on your monthly statements
• Change of home or office phone numbers
• Change of bank account details
• Disputed charges or fraud
• Enquiries about payment terms
• All you need to know about your Card benefits

For assistance, call our Customer Service Team on
+44 (0) 1273 868 900

American Express World Travel Network

Should you ever need any help or advice while you’re away on business, we have over 2,200 American Express Travel Service offices⁴ in 140 countries globally, staffed by English speaking professionals.

Our offices offer:

• Personalised online booking system for cars, hotel and flights
• Assistance with visas, travel insurance and Card replacement
• Emergency cheque cashing
• Foreign exchange

For address details for all the Travel Service locations, please visit amextravelresources.com/search

Or call the Customer Service Team on
+44 (0) 1273 868 900

Online Account Management

Having signed up to Online Account Management, stay in control of your business expenses with online access to your account. It’s the most convenient way to manage your account, whatever time zone you happen to be in.

Features include:

• View your statement
• Check your balance
• Check recent transactions and payments
• Update your contact details
• Manage your Membership Rewards account

To access Online Account Management, simply visit americanexpress.co.uk/myaccount and log in using your User ID and Password. You will be able to set your login details when you first register your Card.

Flexible Spending Privileges

With your Corporate Gold Card, there is no pre-set limit on your spending unless your company sets one. Any Card that has a pre-set limit will be monitored to ensure this limit is not exceeded.

For your protection, we may call you to confirm your identity if you make a purchase that seems outside of your normal spending pattern. If you anticipate making an out-of-pattern purchase, you can avoid a phone confirmation by contacting our Customer Service Team in advance.

Express Cash

If your company participates in the Corporate Express Cash⁵ programme, you can use your Card to withdraw cash. To enrol, you should complete the Express Cash Enrolment Form.
Your Programme Administrator can tell you whether your company participates in this programme and provide you with the Express Cash Enrolment Form if required.

Business Travel Accident Benefits⁶

In the event of an accident whilst travelling, your Card includes:

• Business Trip:
  – US$/€400,000 for death, or the complete loss of limb, sight, speech or hearing as a result of an accident whilst travelling on a Public Vehicle, where the travel ticket was purchased on the Card account
  – US$/€350,000 if the accident occurs within 30 days of arrival on the outward travel leg (and prior to the return leg)
• Personal Trip:
  - US$/€125,000 for death, or the complete loss of limb, sight, speech or hearing as a result of an accident while travelling on a Public Vehicle, where the travel ticket was purchased on the Card account

Business Travel Inconvenience Benefits⁶

For flight tickets purchased with your Corporate Gold Card, you will receive:

• Necessary expenses up to US$/€250 for flight delay, flight cancellation, overbooking or missed connection which causes a delay of 4 hours or more
• Essential expenses up to US$/€250 for baggage delayed by airline for 6 hours or more
• Expenses up to an additional US$/€850 for extended baggage delay by airline if baggage does not arrive within 48 hours of arrival

For more information on your Travel Protection Benefits, click here