Programme Administrators

Programme Administrator - Contacts

Call for Corporate Card account queries. This helpline is not available to Cardmembers, and Programme Administrators must be registered with American Express to access it. Make sure you have your company account number (MCA) in hand when calling.

 

Programme Administrator Servicing Team

Telephone: 0800 917 8230 or from abroad +44 1273 608123
Monday to Thursday - 08.00 to 17.30, Friday 08.00 to 17.00

 

British Airways On Business

Telephone: 0344 493 0748

 

Business Travel Account Servicing Team

Telephone: 0800 917 8237 or from abroad +44 1273 571571

 

Overdue Accounts

Telephone: 0800 032 7640 or from abroad +44 1273 609222

Contact the Accounts Team for information relating to overdue accounts within your company.

 

Data Support Group

Telephone: 0800 032 7692
The Data Support Group provides technical assistance to Corporate Card Clients across Europe on topics including @ Work and billing support files.

 

Corporate Membership Reward

Telephone: 0800 917 8230 or from abroad +44 1273 608123
The Programme Administrator Servicing Team can also deal with your questions regarding Corporate Membership Rewards.

 

Membership Rewards

Telephone: 0800 917 8053 or from abroad +44 1273 863863
Contact this number for all information and enrolment enquiries.

 

American Express Hoteline

Telephone: 0870 601 4800
Calls cost a maximum of 1p per minute, plus your phone company's access charge
Email: hoteline@aexp.com
Call this number for all queries relating to your Business Travel Account, including payment and reconciliation enquiries. For Corporate Card account queries, please use the number above.

 

American Express Meeting Line

Telephone: 0870 601 4800
Calls cost a maximum of 1p per minute, plus your phone company's access charge
This is a complimentary venue-finding service that will provide you with a choice of three meeting venues within 24 hours of your request. We find venues for meetings, conferences and training courses within the UK, and negotiate the best possible rate on your behalf.
Opening hours: Monday to Friday 09.00 - 17.00.

 

Global Assist Hotline

Telephone: +44 (0) 20 3126 4113
This is a 24-hour helpline that provides support in a medical, legal or personal emergency when you travel abroad.

 

Business Travel Inconvenience Insurance

Telephone: 0870 600 0342
Calls cost a maximum of 1p per minute, plus your phone company's access charge
This number should be used for all enquiries relating to Business Travel Inconvenience Insurance.

 

Business Travel Accident Insurance

Telephone: 0345 841 0059
This number should be used for all enquiries relating to Business Travel Accident Insurance. All Accident Insurance claims are handled by Ace Insurance S.A.N.V., Ashdown House, 125 High Street, Crawley, RH10 1DQ.

 

Business Travel Baggage and Personal Possessions Insurance

Telephone: 0870 243 0480
Calls cost a maximum of 1p per minute, plus your phone company's access charge
This number should be used for all enquiries relating to Business Travel Baggage and Personal Possessions Insurance. All Travel Baggage and Personal Possessions claims will be handled by Crawford & Company, 12th Floor, Centre Tower, Whitgift Centre, Croydon, CR0 0XB.
Please note: Calls to premium-rate numbers from BT lines cost 7p/min. Calls from other networks may vary.
Terms and conditions apply.  Please see the Insurance Terms and Conditions for full details. Please read this to understand the limits and exclusions that may apply.

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Cardmembers

Cardmember - Contacts

For Corporate Cardmembers, our world-class service is just a phone call away. Contact us for assistance with lost or stolen cards, billing enquiries, change of address, travelling emergencies and other services. Be sure to have your Card details in hand when you call.

 

American Express Corporate Card Customer Service

Telephone: 0800 917 8031 or from abroad +44 1273 622600

Use this number for all general Corporate Card enquiries.

 

British Airways Executive Club

Telephone: 0344 493 0747

Use this number for any queries on your BA Executive Club account.

 

Lost and Stolen Cards

Telephone: 0800 917 8031 or from abroad +44 1273 622600

If you have lost your Card, or think it has been stolen, call this number immediately to cancel it, and arrange for a replacement to be issued.

 

Global Assist Service

Telephone: +44 (0) 20 3126 4113

Contact our 24-hour travel helpline that provides support in a medical, legal or personal emergency when you travel abroad.

 

Business Travel Accident Insurance

Telephone: 0345 841 0059

Use this number for queries or claims relating to business travel insurance.

 

Travel Inconvenience Insurance

Telephone: 0870 600 0342
Calls cost a maximum of 1p per minute, plus your phone company's access charge

Use this number for queries of claims relating to travel inconvenience.

 

Baggage and Personal Possessions Insurance

Telephone: 0870 243 0480
Calls cost a maximum of 1p per minute, plus your phone company's access charge

Use this number for queries and claims relating to lost and delayed baggage and possessions.

Please note: Calls to premium-rate numbers from BT lines cost 7p/min. Calls from other networks may vary.

 

Terms and conditions apply.  Please see the Insurance Terms and Conditions for full details. Please read this to understand the limits and exclusions that may apply

American Express Services Europe Limited has its registered office at Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX, United Kingdom. It is registered in England and Wales with Company Number 1833139 and authorised and regulated by the Financial Conduct Authority.

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