Frequently Asked Questions About Programme Management

How do I increase my Company's Balance/Global limit?

To increase your limit, you will need to contact your Account Representative at American Express on 0800 032 7729 or +44 (0)1273 344004 (from abroad).

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How do I order a Card replacement?

You can order a Card replacement using our online tool @ Work. If you don't already have access to @ Work, contact your Account Representative.

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How do I cancel a Card?

You can cancel a Card using our online tool @ Work. If you don't already have access to @ Work, contact your Account Representative.

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How can I get a copy of a statement/screen prints?

Your Cardmembers can access their individual statements through My Card Account (MYCA). They need to log in on the American Express website americanexpress.co.uk/corporate to view, download or print their statements.

As a Programme Administrator you can view transactions at a company level and access a wide range of reporting through @ Work. If you do not already have access, contact your Account Representative.

Alternatively, Programme Administrators can contact the Administration Team to order statements. We charge £2 plus VAT per statement to retrieve statements that are more than six months old.

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How do I change the Company billing address?

You can update the company billing address using our online tool @ Work. If you don't already have access to @ Work, contact your Account Representative.

If you are updating your control address, the Administration team will need the request in writing on official companyheaded paper. You can then fax it to 01273 682777. Updates take around 5 working days.

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How do I add or remove Administrators from Control accounts?

The Administration Team will need the request in writing on official company headed paper. You can then fax it to 01273 682777. All updates take around 5 working days.

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How do my Cardmembers get Cash on their cards?

Make sure your Cardmembers have completed and submitted an Express Cash form, available from your Account Representative or through the Programme Administrator Team.

Express Cash forms need to be signed by the Cardmember and an authorised administrator at your company. The form can then be faxed to the Administration Team on 01273 682777. Requests can take around 5 working days to process.

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How do I update Employee ID or Cost Centre?

You can update Employee IDs and Cost Centres using our online tool @Work. If you don't already have access to @Work, contact your Account Representative.

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How do I process a Credit balance refund/Credit balance transfer?

Programme Administrators can contact the Administration Team on
0800 917 8230 or +44 (0)1273 608123 (from abroad) to action this.

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How do I dispute a charge?

Programme Administrators should contact the Administration Team on 0800 917 8230 or +44 (0)1273 608123 (from abroad) to dispute a transaction.

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How do I view Cardmember expiry dates?

As a Programme Administrator, you can view expiry dates through @ Work. If you don't already have access to @ Work, please contact your Account Representative.

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How do I view current Cardmember listings?

As a Programme Administrator, you can view current active Cardmembers through @ Work. If you don't already have access to @ Work please contact your Account Representative.

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Can I see our account online?

American Express offers an online system for Programme Administrators called @ Work. If you would like access, please speak to your Account Representative in order to be set up.

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Where can I obtain my Basic Control Account Number?

Please contact your Account Representative at American Express on 0800 032 7729 or
+44 (0)1273 344004 (from abroad).

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What number can my Cardmembers call?

Cardmembers can call 0800 917 8031 or +44 (0)1273 689955 (from abroad) or the number on the back of their Card. Please do not provide the Administration Team number as they do not deal with Cardmembers.

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