For Programme Administrators

Access information, tools and resources to help you manage your American Express® Corporate Card Programme

@ Work® Online Programme Management

Handle day-to-day administrative tasks, access reports and utilise reconciliation solutions for your Corporate Card programme with @ Work.

  • Track and manage spending Track and manage spending
  • Minimise delinquencies Minimise delinquencies
  • Reduce fraud risk Reduce fraud risk
  • Respond quickly to Cardmember needs Respond quickly to Cardmember needs
  • Apply for Cards online Apply for Cards online
  • Live chat Live chat
  • Intuitive search Intuitive search
  • Up to date/ historical reporting Up to date/ historical reporting
  • Add/ cancel employee Cards Add/ cancel employee Cards
  • General Enquiry General Enquiry

Your Programme Administration Guide

We use our wealth of global business experience to help make your role easier. Our detailed Guide provides all the information you need to successfully implement your Corporate Programme.

VIEW GUIDE

Earn and save on everyday business

American Express offers a range of loyalty programmes to help your company earn rewards and save money. Enrolment is required with some programmes.

Green, Gold, Platinum Corporate Programmes

Corporate Membership Rewards®

Corporate Membership Rewards helps you to have more control of your organisation’s expense management, by enabling you to aggregate rewards points earned across multiple cards. Points are held in a single Company Account, and can be redeemed against a variety of goods and services such as travel, accommodation, office equipment and meetings.

Cardmember Membership Rewards

As an alternative to our Corporate Membership Rewards programme, you can authorise your employees to earn Membership Rewards points for themselves.

This provides an opportunity to enhance your organisation’s expense management and consolidate spending across your Cards.

Benefits include:

  • More comprehensive spend data captured
  • More effective monitoring of employee spending patterns
  • Reduced paperwork associated with payment and reimbursement
  • Increased employee satisfaction

Enrolment costs £30 plus VAT per year. Encourage your employees to sign up for Membership Rewards.

British Airways American Express Corporate Programmes

On Business Points for your company

With your British Airways American Express Corporate Programme, your company benefits from travel savings on British Airways flights and cabin upgrades through On Business. On Business Points are earned every time you book a qualifying flight directly with British Airways.

Points can be used to book any flight on British Airways, American Airlines or Iberia up to one day before travel, and if needed, you can make date and time changes at least 24 hours before the first leg at no extra cost.[1] All Points earned through employee spend are pooled into a company account so you can use your Points on travel needs for anyone in your company. Redeeming On Business Points helps your company save on travel costs while giving you flexibility in booking business travel.

Your company will earn an extra 50% On Business Points in addition to your base Point earn when you pay for any eligible British Airways flights with your Card or your Business Travel Account.[2] If your programme includes British Airways American Express Corporate Plus Cards, you will earn an additional 2,500 On Business points every time a Card spends £25k or more in a Card anniversary year.[3] On Business membership is complimentary; membership is subject to redemption the On Business programme terms and conditions.

Avios for employees

With your British Airways American Express Corporate Card programme, your employees will collect Avios for eligible spend on their Card. Avios can be used for reward flights, flight upgrades, part-payment for cash bookings, hotel stays and more.[4] Existing members of the British Airways Executive Club can provide their membership number at the time of application; otherwise your employee will be automatically registered into the Executive Club.

British Airways American Express Corporate Cardmembers collect 1 Avios for every eligible £1 spend on the Card. British Airways American Express Corporate Plus Cardmembers collect 1.5 Avios for every eligible £1 spend on the Card and 3 Avios every time they spend with British Airways. [5] Avios are subject to the British Airways Executive Club terms and conditions.

Stay connected when working on the go

Your employees can access their American Express Account and travel services wherever they go.

LEARN MORE

We’re ready to assist you

These helplines are for Corporate Account queries and are not available to Cardmembers. Programme Administrators must be registered with American Express to access it – please make sure you have your company account number (MCA) to hand when calling.

Contact Us

Programme Administrator Servicing Team

+44 (0) 800 917 8230 | +44 (0) 1273 608 123 (International)

Business Travel Account Servicing Team

+44 (0) 800 917 8237 | +44 (0) 1273 571 571 (International)

Membership Rewards

+44 (0) 800 917 8053 | +44 (0) 1273 863 863 (International)

American Express Meeting Line

0870 601 4800

Calls cost a maximum of 1p per minute, plus your phone company's access charge

Business Travel Inconvenience Insurance

0870 600 0342

Calls cost a maximum of 1p per minute, plus your phone company’s access charge

Business Travel Baggage and Personal Possessions Insurance

• Telephone: 0870 243 0480

Calls cost a maximum of 1p per minute, plus your phone company’s access charge. Please note: Calls to premiumrate numbers from BT lines cost 7p/min. Calls from other networks may vary.

British Airways On Business

onbusiness.britishairways.com/web/ba/contact-us

Overdue Accounts

+44 (0) 800 032 7640 | +44 (0) 1273 609 222 (International)

Corporate Membership Rewards

+44 (0) 1273 608 123 | +44 (0) 1273 608 123 (International)

British Airways

www.ba.com/contactus

American Express Hotline

0870 601 4800

Calls cost a maximum of 1p per minute, plus your phone company's access charge

Global Assist Hotline

+44 (0) 20 3126 4113 | +44 (0) 20 3126 4113 (International)

Business Travel Accident Insurance

0345 841 0059

Terms and Conditions

  1. Companies participating in the British Airways American Express Corporate Card Programme earn 50% more On Business Points than the base On Business membership earn. Flights must be purchased on the Card. On Business Points are earned on all British Airways fares including franchisees but excluding codeshare partners and oneworld® alliances.
  2. Spend excludes Cash Withdrawals, American Express Travellers Cheque purchases, Foreign Exchange Transactions or fees. Your account must be in good standing at the time the bonus is earned. 2,500 On Business Points are enough to redeem one economy return flight to Band 1 Europe.
  3. Avios will not accrue in respect of any Cash Withdrawals, American Express Travellers Cheque purchases, Foreign Exchange Transactions or fees. Avios will accrue in respect of spending in each month provided your account is not more than 60 days overdue.