Mid-sized Company Business Travelers Say ‘Count Us In’

Mid-sized Company Business Travelers Say ‘Count Us In’

Originally posted on December 18, 2015

If someone asked you to picture the typical business traveler, you may conjure up images of a man or woman flying to a client meeting or conference on behalf of a major corporate employer.

While that may be true, employees of mid-sized companies travel as frequently as their counterparts at bigger enterprises and in many respects are as enthusiastic.

Based on our study fielded at the end of June, business travelers at mid-sized companies with of 100 to 499 took just under five (4.96) work-related trips, according to the Q3 GBTA Business Traveler Sentiment Index™, in partnership with American Express. That’s just under the 5.14 average for trips for all travelers during the same period, and 5.19 for travelers from enterprise-level companies with 5,000 or more employees.

A majority (82%) of mid-sized company business travelers surveyed were satisfied workforces with their ability to meet goals for their work trips over the previous three months, on par with the 83% average.

In addition, 69% said being on the road helped them achieve their performance goals for the year, also on par with the 70% average, and more than business travelers from large enterprises (63%).

Travel policies and expense reporting

When it comes to feeling taken care on work trips, mid-sized company business travelers see some room for improvement.

Travel policies are one thing that business travelers from mid-sized companies feel their employers could do better. According to the survey, 52% of mid-sized company business travelers are happy with existing company travel policies, compared to 58% all respondents.

In addition, 62% believe their employers are concerned about their well-being when they’re on the road, compared with 67% of all business travelers.

Mid-sized company business travelers have more leeway than travelers from large enterprises when it comes to corporate travel policies. Forty percent (40%) said they had to follow stated travel policies, compared with 76% for travelers from enterprise-level companies and 52% for all business travelers.

What’s more, 63% said they were satisfied with their ability to understand the company’s travel policies, compared with 62% for all travelers and 50% for enterprise-level business travelers.

Most mid-sized company business travelers are happy with available options for dealing with travel expenses, including 71% who said they were satisfied with using a corporate card to pay for expenses, compared with 77% of all business travelers. Fewer were as satisfied with options for keeping track of receipts (54%), completing expense reports (51%), and methods for submitting expense reports and receipts (49%).

Feeling safe

Mid-sized company business travelers also see some room for improvement where safety is concerned. Less than half (49%) agreed that they always felt safe when they traveled, and less than six of 10 (57%) said business travel is generally very safe. In addition, 62% said that their company cares about their well-being and safety when they travel for work.

Any safety concerns they might have don’t appear to have affected mid-sized company business travelers’ expectations about future work trips. In the next three months, 86% expected the number of trips they take inside the United States to stay about the same.

Read the complete report here for more insights on business travel and what this means to your company.

The GBTA Business Traveler Sentiment Index™, in partnership with American Express, fielded June 22-30, 2015 to business travelers within the U.S. through an online research panel. Overall, 845 respondents qualified for the study (their primary residence is located in the United States, they are employed part- or full-time, and they have taken four or more business trips in the prior 12 months). The margin of error is +/- 3.4% at the 95% level of confidence.

The content in this published material is provided for general informational purposes only and does not constitute investment, financial, tax, legal or other professional advice on any subject matter. Please contact your investment, financial, tax, legal or other professional advisor regarding your specific needs and situation. American Express Travel Related Services Company, Inc. and its subsidiaries and affiliates (“American Express”) do not accept any responsibility for any loss which may arise from reliance on information contained in these materials. American Express does not warrant or guarantee the accuracy of these published materials.