Mid-sized company business travelers value access to Wi-Fi, flexibility

Mid-sized company business travelers value access to Wi-Fi, flexibility

Originally posted on February 26, 2016

Business travelers from mid-sized companies value access to technology and flexibility when they're on work trips, and many would travel as much or more than they do now.

More than eight in 10 (84%) travelers from mid-sized companies (100 to 499) employees agree that having Wi-Fi wherever they are is important when they're on work trips, according to the Q4 2015 GBTA Business Traveler Sentiment Index™, in partnership with American Express. That compares with 79% of business travelers from small companies (1 to 99 employees), and 80% of travelers from larger enterprises (5,000+ employees).

Business travelers from mid-sized companies see the benefits technology can bring them when they're on the road, up to a point. More than three-quarters (77%) agree that access to technology helps them keep up with other work demands when they're traveling. In addition, 53% say mobile apps from travel suppliers, destinations and event organizers enhance their travel experience.

At the same time, 62% agree that technology can never replace meeting with people face-to-face to conduct business. Many mid-sized company business travelers also remain cautious about using social networking sites such as Facebook, LinkedIn and Twitter during work trips. Slightly less than a third (27%) agreed that social media improves their ability to meet up with colleagues or business contacts when they travel for work, 25% disagreed, and 48% didn't agree or disagree.

Generally Satisfied with Work Travel

Business travelers from mid-sized companies believe their time on the road pays off, and are generally satisfied with the components that go into work trips. The vast majority (82%) were satisfied with meeting their business goals for a trip, slightly under the 84% average for business travelers from companies of all sizes.

Mid-sized company business travelers were also satisfied with staying in hotels (80%), making traveling arrangements (79%), renting a car (70%), completing expense reports (70%), air travel (59%), taking a taxi, private car or app-based car service (58%) and taking the train (54%).

When it comes to using TSA PreCheck, business travelers at mid-sized companies mirror the average. Slightly more than two in five (41%) have the program, which allows travelers to bypass regular airport security lines. Of the remainder, 27% expect to enroll in the program in the future, 50% don't expect to enroll, and 23% aren't sure.

Appreciate Flexibility

Business travelers from mid-sized companies also value flexibility when they're on the road. Seven of 10 agreed it is important to be able to extend or change a trip for their personal schedule, compared to 68% of travelers from small businesses and 66% from large enterprises.

Business travelers from mid-sized companies averaged slightly more than four work trips in the three months immediately prior to the survey period. Given a choice, 41% said they would travel the same amount, 40% said they would prefer to travel more, and 19% said they would prefer to travel less.

Read the report here.

The GBTA Business Traveler Sentiment Index™, in partnership with American Express, aims to understand how business travelers feel about their experiences on work trips and how those feelings affect their travel behaviors. Results are based on an online survey conducted by the GBTA Foundation Sept. 21-29, 2015, of 804 U.S. business travelers employed part- or full-time who had taken at least four business trips in the prior 12 months. The margin of error is +/- 3.4% at the 95% level of confidence.

The content in this published material is provided for general informational purposes only and does not constitute investment, financial, tax, legal or other professional advice on any subject matter. Please contact your investment, financial, tax, legal or other professional advisor regarding your specific needs and situation. American Express Travel Related Services Company, Inc. and its subsidiaries and affiliates (“American Express") do not accept any responsibility for any loss which may arise from reliance on information contained in these materials. American Express does not warrant or guarantee the accuracy of these published materials.