Unlock Your Competitive Edge with Unique Travel Experiences American Express - Whitepaper

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corporate travel Despite the growth of online travel planning tools, recent studies show travelers of all ages want to work with local travel agencies as they plan their next big adventure.

But that doesn’t mean agencies can just sit and wait for these customers to come knocking. “To be competitive in today’s travel market, business owners need to make sure they offer leading-edge products, state-of-the-art technology and amazing customer service,” says Joakim Johansson, vice president of advisory services for American Express.

Superior service and unique products go hand-in-hand, as agents look for ways to create memorable, customized travel opportunities to delight their customers. ASTA’s 2013 Niche Markets Report found that only 27 percent of agencies considered themselves to be leisure generalists. The rest focus on niche areas, such as cruises, all-inclusives, luxury and corporate travel, where agents can provide extra support and value to their customers.*

In today’s crowded travel market, providing uniquely personalized travel experiences and exceptional service tools will help agencies thrive. Learn what you can do to get a leg up on the competition with this American Express whitepaper.

Learn more about travel solutions from American Express.

*“2013 Niche Markets Report, ASTA Travel Agency Benchmarking Series”, presented by the American Society of Travel Agents (ASTA). (April 2014).