Frequently Asked Questions About Our Programs

Getting Started

How can my company apply for an American Express® Corporate Card program?

Contact us, call 1-855-407-0445, or fill out an online application to get in touch with a sales representative. Our representatives can help assess your business needs and recommend a corporate payment solution for your business.

What are the company requirements for a Corporate Card program?

To qualify, your company must have grossed over $4M last fiscal year, have a business address outside of the home, been in business for at least 12 months and cannot be classified as a sole proprietorship.

What information will I need to provide when I apply?

When you apply for an American Express® Corporate Card program, please have the following on hand:

  • Your company’s recent audited financial statements
  • Details on your company’s structure and organization
  • Tax information, including a Federal Tax ID
  • Contact information for your company’s Authorizing Officer

How do I determine which Corporate Cards are right for my company?

American Express offers many solutions that can help your company meet its business payment needs. Our representatives listen to your needs and ask the right questions to get a clear understanding of your expense management challenges and goals. After expert assessment, an individualized program is designed with the right combination of benefits, rewards and tools, from one or multiple Corporate Cards and payment products.

Learn more about our different Corporate Cards and supplier payment products.

How can I apply for a Card if my company already has a program?

If your company already has an American Express® Corporate Card program and you need a Card, please contact your company’s Program Administrator who will be able to order a new Card for you. Program Administrators looking to add new Card Members to their existing program can log into American Express @Work® Program Management.

Customer Service

How do I contact Customer Service?

Get help with urgent requests, such as Card replacement and questions about benefits, anytime you need with our toll-free, 24-hour Customer Service number listed on the back of your Card or contact us at one of the specified numbers below:

Card Member Customer Service:

1-800-528-2122

(toll-free within the U.S.)

1-623-492-5450

(collect from abroad)

Corporate Platinum Card® Member Customer Service:

1-800-492-3932

(toll-free within the U.S.)

1-623-492-3932

(collect from abroad)

Program Administrator Customer Service:

1-888-800-8564

What do I do if my Corporate Card is lost or stolen?

Call us, toll-free in the U.S. at 1-800-528-2122 for Card replacement and other inquiries.

What do I do if I notice a fraudulent charge on my statement?

If a fraudulent charge appears on your statement, simply notify us by calling the number on the back of your Card.

When you use your American Express Card, you won't be held responsible for fraudulent charges. If you see a charge that you think is fraudulent, just call us at the number on the back of your Card. There’s no deductible, so you can use your Card with confidence.

Card Specifics & Benefits

How do I know which benefits come with my Cards?

To find out more about the specific benefits that come with your Cards and how to use them, please select your Corporate Card from the list below:

How is the American Express® Corporate Purchasing Card different from other American Express® Corporate Cards?

The Corporate Purchasing Card is recommended to manage low dollar, high volume purchases. The Corporate Purchasing Card can help your company, and suppliers benefit from a streamlined procure-to-pay process. Employees can conveniently make business purchases and the Procurement department receives a consolidated view into supplier payments. Suppliers enjoy the ease and expediency of electronic payments while Accounts Payables can save time by eliminating the need for invoices and checks. Your company can choose to use the Corporate Purchasing Card in various ways to help support your program strategy.

A Corporate Card is provided to employees for the payment of approved, business‐related expenses, most often travel‐related. They are usually issued in the company's name, but may also display the name of the individual Card Member. The employee submits expense reports, which enables the company to see where money is spent and keep track of who is spending it. American Express designs custom Corporate Card programs with features and tools to help meet the specific needs of your managers, frequent business travelers and executives.

What is the advantage of choosing the American Express® Corporate Meeting Card?

The Corporate Meeting Card is recommended for the professional meeting planner or the corporate employee who regularly manages meetings. The Corporate Meeting Card is specifically designed for you to track meeting spend and get expense visibility through spend reporting. This can also help your company manage meeting policy compliance with preferred suppliers and leverage consolidated meetings spend data to help enhance supplier negotiations. With the Card your company can also gain access to an array of benefits and services from American Express.

How can American Express help me manage employees' business expenses?

An American Express® Corporate Card program can help you take charge of your company’s expense management processes. With American Express @Work®1 Reporting, the Program Administrator can access a single online portal for actionable reporting and efficient program management, get visibility into your company’s spending, and leverage intuitive reporting tools to help you make decisions for your business. If you are a Program Administrator managing your company’s account, access @Work® here.

Online Account Access & Management

How do I access my online account?

American Express provides 24/7 online access to Corporate Card account information. Card Members can view statements, pay bills, submit expense reports, set up email or mobile alerts and dispute charges. Card Member enrollment required at americanexpress.com/register.

Corporate Card accounts are eligible to enroll for online services. Centrally Billed Accounts, where charges on all Card accounts are billed to the company instead of the individual Card Members, may be excluded. Use of online payments and electronic expense report services are subject to your company practices and policies.

Card Members are also able to access mobile tools on the go.

Can I register all of my employees’ Corporate Cards under a single online profile?

No, all new Card Members need to register their Card account at www.americanexpress.com/register to access, view and download their monthly billing statements. Program Administrators can access program-level reporting here.

Can I link my Corporate [Green/Gold/Platinum/Business Extra®] Card and Corporate Purchasing Card online accounts?

No, Corporate [Green/Gold/Platinum/Business Extra®] Cards cannot be linked to online accounts already associated with Corporate Purchasing Cards; the Corporate Cards and Corporate Purchasing Cards need to be registered separately with unique User IDs.

Rewards

Can American Express® Corporate Cards get Membership Rewards® points?

Depending on your company, your Corporate Cards from American Express may be eligible for enrollment in a Membership Rewards® program. Eligible companies can choose to consolidate earned points from multiple enrolled Corporate Cards for company redemption under the American Express Corporate Membership Rewards® program2, or allow employees to redeem them individually with our Membership Rewards® program3. Learn more.

Contact Us

NEW SALES INQUIRIES

1-855-407-0445

24/7 CARD MEMBER CUSTOMER SERVICE

1-800-528-2122

Toll-free within the U.S.

1-623-492-5450

Collect from abroad

CORPORATE PLATINUM CARD® MEMBER CUSTOMER SERVICE

1-800-492-3932

Toll-free within the U.S.

1-623-492-3932

Collect from abroad

PROGRAM ADMINISTRATOR CUSTOMER SERVICE

1-888-800-8564

PROGRAM MANAGEMENT

Apply for Card and Card Program Maintenance

1-800-238-8087

REPORTING & DATA

Customized Reporting and Information @Work

1-800-542-0995

MEMBERSHIP REWARDS® PROGRAM3

Fee based enrollment

1-800-297-1090

Toll-free within the U.S.

TTY/TDD (24/7)

1-800-227-4669

U.S. only

1-800-522-1897

In New York

BUSINESS TRAVEL ACCIDENT INSURANCE4

800-492-3932

Infomation

800-252-4670

Claims

BAGGAGE INSURANCE PLAN5

800-645-9700

Toll-free within the U.S.

303-273-6498

Collect from abroad

VIEW YOUR STATEMENT ONLINE

Go to your Manage My Card page and log in to your account using your User ID and password.

If you haven’t registered to access your Card account online, go to americanexpress.com/register.

MONTHLY STATEMENT-READY EMAIL NOTICES

To ensure that you receive monthly statement-ready email notices, go to americanexpress.com/corp_statement.

1Use of American Express @Work® is restricted to employees, contractors and/or agents that the Company, and its representatives designate for the sole purpose of performing online account queries and maintenance, including accessing and/or creating reports relating to the Company's American Express® Corporate Card programs. @Work is available to all companies with an American Express Corporate Card program. Enrollment is required.
To enroll in @Work® please contact your American Express Representative or call 1-888-800-8564. Additional Terms and Conditions apply. Please click here to learn more.

2Enrollment in the Corporate Membership Rewards program is required. Only the American Express ® Corporate Green Card, American Express® Corporate Gold Card, and Corporate Platinum Card ® from American Express are eligible to enroll in the Corporate Membership Rewards program. The Program Administrator is charged a $90 annual enrollment fee for each enrolled Corporate Green and Gold Card Member. A program fee is not applied for the Corporate Platinum Card®. A program fee is also not applied for the Program Administrator’s Corporate Card. Get one Corporate Membership Rewards point for every dollar of eligible purchases charged on enrolled American Express ® Corporate Cards. Eligible purchases are purchases for goods and services minus returns and other credits. Eligible purchases do NOT include fees or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents. If the Corporate Card Member is transferring from an existing Membership Rewards program to the Corporate Membership Rewards program, the Card Member will have 30 days to use any existing Membership Rewards points before they are forfeited.

The value of Membership Rewards points varies according to how you choose to use them. To learn more about point value, go to www.membershiprewards.com/pointsinfo.

For the full terms and conditions for the Corporate Membership Rewards® program please visit membershiprewards.com/CorporateTnC or call 1-888-800-8564 for more information. Participating Corporate Membership Rewards partners, available rewards, and point levels are subject to change without notice.

3Enrollment in the Membership Rewards® program is required. The Corporate Green Card Member and the Corporate Gold Card Member is charged a $90 annual enrollment fee. A program fee is not applied for the Corporate Platinum Card®. The annual fee to enroll a Global Dollar Card is $75. Some Corporate Cards are not eligible for enrollment. For a full list of eligible Corporate Cards, please see the full Terms and Conditions. Card Member eligibility for enrollment is based upon the company’s participation in the Membership Rewards program. Get one Membership Rewards point for every dollar of eligible purchases charged on enrolled American Express ® Corporate Cards. Eligible purchases are purchases for goods and services minus returns and other credits. Eligible purchases do NOT include fees or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents.

The value of Membership Rewards points varies according to how you choose to use them. To learn more about point value, go to www.membershiprewards.com/pointsinfo.

For the full Terms and Conditions of the Membership Rewards program, please visit membershiprewards.com/terms or call 1-800-AXP-EARN (297-3276). Participating Membership Rewards partners, available rewards, and point levels are subject to change without notice.

4Business Travel Accident Insurance is underwritten by Federal Insurance Company, a member insurer of the Chubb Group of Insurance Companies. This literature is descriptive only. Actual coverage is subject to the terms, conditions, and exclusions of policy 6477-82-04. Please refer to your Description of Coverage for all terms, conditions, and exclusions. Chubb. PO Box 1615, Warren, New Jersey 07061-1615. This insurance is provided to American Express Corporate Cards and Business Travel Accounts in US and US Global Dollar Card programs. Notwithstanding the above, a Client may have negotiated a different benefit amount.

5American Express Card Baggage Insurance Plan is underwritten by AMEX Assurance Company, Administrative Office, Phoenix, AZ under Policy AX0400 or Policy BIP-IND. Coverage is determined by the terms, conditions, and exclusions of the Policies applicable to your Card and is subject to change with notice. This document does not supplement or replace the Policies. To be covered, you must pay the entire fare for travel on a Common Carrier (e.g. plane, train, ship, or bus) with your eligible Card. Entire Fare means the cost of the full fare for a Covered Trip on a Common Carrier. You can use your Basic or Additional Card Member’s American Express Card, American Express Membership Rewards® Points or a combination of both for the entire fare. But if you use another form of payment or frequent flyer miles or points from another program to pay for all or part of the fare, you will not be covered. To be eligible for claim payment, your account must be in good standing on the eligible card that maintains the original charge. This product provides secondary coverage. This means it pays eligible benefits not paid by any primary insurance that you have. For checked baggage, a written report of the loss must be filed with the Common Carrier. For carry-on baggage, a written report of the loss must be filed with a local law enforcement agency if theft is suspected.